
Been occurring since around 2:04 am CDT. Called customer service number and got a story about a Media.Net outage in southeast. Message Service Center +14047259015 if that matters. Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved. Never get emails sent from gmail never arrive. I assume they suffer a similar fate? - Gabriel Jun 9 02:04:22 X sm-mta[1076]: n5974CdE031021: to=<662XXXXXXX@cingularme.c om>, ctladdr=<X@X.X.com> (1000/1000), delay=00:00:10, xdelay=0 0:00:10, mailer=esmtp, pri=30452, relay=atlsmtp.cingularme.net. [66.102.165.114] , dsn=4.0.0, stat=Deferred: 452 Message rejected telnet atlsmtp.cingularme.net 25 Trying 66.102.165.114... Connected to atlsmtp.cingularme.net. Escape character is '^]'. 220 atledge01.cingularme.com ESMTP server (InterMail vG.1.02.00.03 201-2136-104-103-20050318) ready Tue, 9 Jun 2009 08:44:24 -0400 EHLO atl 250-atledge01.cingularme.com 250-HELP 250-VRFY 250-XREMOTEQUEUE 250-ETRN 250-PIPELINING 250-DSN 250-8BITMIME 250 SIZE 10485760 MAIL FROM: <XXX@XXXXXXXXX.com> 250 Sender <XXX@XXXXXXXXX.com> Ok RCPT TO: <662XXXXXXX@txt.att.net> 250 Recipient <662XXXXXXX@txt.att.net> Ok DATA 354 Ok Send data ending with <CRLF>.<CRLF> TEST <CRLF>.<CRLF> 452 Message rejected quit 221 atledge01.cingularme.com ESMTP server closing connection Connection closed by foreign host. telnet atlsmtp.cingularme.net 25 Trying 66.102.165.114... Connected to atlsmtp.cingularme.net. Escape character is '^]'. 421 Service not available Connection closed by foreign host.

I'm seeing this as well in Seattle - I've gotten one SMS 90 minutes late, and had 5 others go into the ether. Any updates? Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
- Gabriel
Jun 9 02:04:22 X sm-mta[1076]: n5974CdE031021: to=<662XXXXXXX@cingularme.c om>, ctladdr=<X@X.X.com> (1000/1000), delay=00:00:10, xdelay=0 0:00:10, mailer=esmtp, pri=30452, relay=atlsmtp.cingularme.net. [66.102.165.114] , dsn=4.0.0, stat=Deferred: 452 Message rejected
telnet atlsmtp.cingularme.net 25 Trying 66.102.165.114... Connected to atlsmtp.cingularme.net. Escape character is '^]'. 220 atledge01.cingularme.com ESMTP server (InterMail vG.1.02.00.03 201-2136-104-103-20050318) ready Tue, 9 Jun 2009 08:44:24 -0400 EHLO atl 250-atledge01.cingularme.com 250-HELP 250-VRFY 250-XREMOTEQUEUE 250-ETRN 250-PIPELINING 250-DSN 250-8BITMIME 250 SIZE 10485760 MAIL FROM: <XXX@XXXXXXXXX.com> 250 Sender <XXX@XXXXXXXXX.com> Ok RCPT TO: <662XXXXXXX@txt.att.net> 250 Recipient <662XXXXXXX@txt.att.net> Ok DATA 354 Ok Send data ending with <CRLF>.<CRLF> TEST <CRLF>.<CRLF> 452 Message rejected quit 221 atledge01.cingularme.com ESMTP server closing connection Connection closed by foreign host.
telnet atlsmtp.cingularme.net 25 Trying 66.102.165.114... Connected to atlsmtp.cingularme.net. Escape character is '^]'. 421 Service not available Connection closed by foreign host. _______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages

After an hour on the phone they opened a case, maybe it will do some good. I was hoping someone had better contacts than me in the wireless division. I guess if you want to poison DNS it appears the MTA below is working (or it did for me). The .7 address accepted the message, but did not deliver it. Don't know if there are other MTAs in that same block or if this one is behind the load balancer or not. This was from an egress message that worked. Good luck. telnet 66.102.165.8 25 Trying 66.102.165.8... Connected to 66.102.165.8. Escape character is '^]'. 220 atlmtaow03.cingularme.com ESMTP server (InterMail vM.6.01.04.00 201-2131-118-20041027) ready Tue, 9 Jun 2009 15:06:51 -0400 Janet Sullivan wrote:
I'm seeing this as well in Seattle - I've gotten one SMS 90 minutes late, and had 5 others go into the ether. Any updates?
Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
- Gabriel
Jun 9 02:04:22 X sm-mta[1076]: n5974CdE031021: to=<662XXXXXXX@cingularme.c om>, ctladdr=<X@X.X.com> (1000/1000), delay=00:00:10, xdelay=0 0:00:10, mailer=esmtp, pri=30452, relay=atlsmtp.cingularme.net. [66.102.165.114] , dsn=4.0.0, stat=Deferred: 452 Message rejected
telnet atlsmtp.cingularme.net 25 Trying 66.102.165.114... Connected to atlsmtp.cingularme.net. Escape character is '^]'. 220 atledge01.cingularme.com ESMTP server (InterMail vG.1.02.00.03 201-2136-104-103-20050318) ready Tue, 9 Jun 2009 08:44:24 -0400 EHLO atl 250-atledge01.cingularme.com 250-HELP 250-VRFY 250-XREMOTEQUEUE 250-ETRN 250-PIPELINING 250-DSN 250-8BITMIME 250 SIZE 10485760 MAIL FROM: <XXX@XXXXXXXXX.com> 250 Sender <XXX@XXXXXXXXX.com> Ok RCPT TO: <662XXXXXXX@txt.att.net> 250 Recipient <662XXXXXXX@txt.att.net> Ok DATA 354 Ok Send data ending with <CRLF>.<CRLF> TEST <CRLF>.<CRLF> 452 Message rejected quit 221 atledge01.cingularme.com ESMTP server closing connection Connection closed by foreign host.
telnet atlsmtp.cingularme.net 25 Trying 66.102.165.114... Connected to atlsmtp.cingularme.net. Escape character is '^]'. 421 Service not available Connection closed by foreign host. _______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages

Hi, On Tue, Jun 09, 2009 at 02:16:13PM -0500, Gabriel Grissett wrote:
After an hour on the phone they opened a case, maybe it will do some good.
confirming that there are issues (from the Bay Area) Jun 9 12:28:27 mx-out-host sendmail[4831]: n59JSKM04829: \ to=408_______@txt.att.net, ctladdr=andreas, \ delay=00:00:07, xdelay=00:00:07, mailer=esmtp, pri=60318, \ relay=atlsmtp.cingularme.net. [66.102.165.114], dsn=4.0.0, stat=Deferred: \ 452 Message rejected This host is on AT&T DSL and can successfuly send e-mail to other places. -andreas

Having issues here in San Diego. Email to SMS, seeing this error in mail log. (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out) On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/

Just got my test message. Took about 2 hours and 10 minutes. On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/

2009/6/10 Paul Norton <paul@neoverve.com>:
Just got my test message. Took about 2 hours and 10 minutes.
On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
That sort of delay for SMS text messages isn't unusual - bit like email there's no guarantee of timely delivery with SMS. In Europe delays of this nature aren't uncommon -- Martin Hepworth Oxford, UK

Isn't unusual? Are you kidding? It's pretty unusual here in the US. I wouldn't recommend using e-mail to SMS for anything critical but for years, at least in my experience, it's been zippy enough. 12+ hours in some cases for e-mail to SMS though? Come on, that makes it totally unusable. You Europeans should demand better service! Regards, Steve Martin Hepworth wroteth on 6/10/2009 12:11 AM:
2009/6/10 Paul Norton <paul@neoverve.com>:
Just got my test message. Took about 2 hours and 10 minutes.
On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages -- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
That sort of delay for SMS text messages isn't unusual - bit like email there's no guarantee of timely delivery with SMS. In Europe delays of this nature aren't uncommon

Steve Ryan wrote:
Isn't unusual? Are you kidding? It's pretty unusual here in the US.
I wouldn't recommend using e-mail to SMS for anything critical but for years, at least in my experience, it's been zippy enough.
12+ hours in some cases for e-mail to SMS though? Come on, that makes it totally unusable. You Europeans should demand better service!
Regards,
Steve
The last time I saw anything take this long was about 16 months ago - New Years 2008.. I personally send quite a few SMS's, and we have a fair few of sms traffic from some of our monitoring - it's never let us down. 'Course, we run our own email to sms gateway for it - don't rely on 3rd parties for these things, that's likely where the issue is! Unless of course the UK is just lightyears ahead of the curve in Europe.. Chris
Martin Hepworth wroteth on 6/10/2009 12:11 AM:
2009/6/10 Paul Norton <paul@neoverve.com>:
Just got my test message. Took about 2 hours and 10 minutes.
On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages -- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
That sort of delay for SMS text messages isn't unusual - bit like email there's no guarantee of timely delivery with SMS. In Europe delays of this nature aren't uncommon
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages

'Course, we run our own email to sms gateway for it - don't rely on 3rd parties for these things, that's likely where the issue is!
How do you do this? Your gateway system dual/multi- homed across your LAN/WAN and a provider's (or several providers') air interface(s)? or snpp, or other?

It happens. We had the same issue with Sprint sending messages from a monitoring system via email to the gateway and then getting SMS text messages on our smart phones. It worked great for years and then recently we started getting SMS messages hours late. After some troubleshooting we determined it was a delay at the Sprint email/SMS gateway. We switched to AT&T and the problem went away. -- Tim Sanderson -----Original Message----- From: outages-bounces@outages.org [mailto:outages-bounces@outages.org] On Behalf Of Steve Ryan Sent: Wednesday, June 10, 2009 11:13 AM To: Martin Hepworth Cc: outages@outages.org Subject: Re: [outages] AT&T Email to SMS outage? Isn't unusual? Are you kidding? It's pretty unusual here in the US. I wouldn't recommend using e-mail to SMS for anything critical but for years, at least in my experience, it's been zippy enough. 12+ hours in some cases for e-mail to SMS though? Come on, that makes it totally unusable. You Europeans should demand better service! Regards, Steve Martin Hepworth wroteth on 6/10/2009 12:11 AM:
2009/6/10 Paul Norton <paul@neoverve.com>:
Just got my test message. Took about 2 hours and 10 minutes.
On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages -- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
That sort of delay for SMS text messages isn't unusual - bit like email there's no guarantee of timely delivery with SMS. In Europe delays of this nature aren't uncommon
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages THIS MESSAGE IS INTENDED ONLY FOR PERSONAL AND CONFIDENTIAL USE OF THE INDIVIDUAL OR ENTITY TO WHOM IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that you have received this message in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by e-mail or telephone, and delete the original message immediately. Thank you.

I've seen that type of delay with T-Mobile in the US. On Wed, Jun 10, 2009 at 8:13 AM, Steve Ryan<auser@mind.net> wrote:
Isn't unusual? Are you kidding? It's pretty unusual here in the US.
I wouldn't recommend using e-mail to SMS for anything critical but for years, at least in my experience, it's been zippy enough.
12+ hours in some cases for e-mail to SMS though? Come on, that makes it totally unusable. You Europeans should demand better service!
Regards,
Steve
Martin Hepworth wroteth on 6/10/2009 12:11 AM:
2009/6/10 Paul Norton <paul@neoverve.com>:
Just got my test message. Took about 2 hours and 10 minutes.
On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
That sort of delay for SMS text messages isn't unusual - bit like email there's no guarantee of timely delivery with SMS. In Europe delays of this nature aren't uncommon
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages

Using a lot of text messages, I find that 5-10 of my messages (incomming and outgoing) are delayed or most likley lost per week (on average). These are rough numbers and it only counts for the messages I know about becuase the person on the other end says something to me. While some of these delays are extensive, they are not out of the ordinary. However, that is no excuse for service providers. - Chris On Wed, Jun 10, 2009 at 11:13 AM, Steve Ryan <auser@mind.net> wrote:
Isn't unusual? Are you kidding? It's pretty unusual here in the US.
I wouldn't recommend using e-mail to SMS for anything critical but for years, at least in my experience, it's been zippy enough.
12+ hours in some cases for e-mail to SMS though? Come on, that makes it totally unusable. You Europeans should demand better service!
Regards,
Steve
Martin Hepworth wroteth on 6/10/2009 12:11 AM:
2009/6/10 Paul Norton <paul@neoverve.com>:
Just got my test message. Took about 2 hours and 10 minutes.
On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
Having issues here in San Diego. Email to SMS, seeing this error in mail
log.
(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
Been occurring since around 2:04 am CDT.
Called customer service number and got a story about a Media.Net outage in southeast.
Message Service Center +14047259015 if that matters.
Also replying to SMS received emails from your phone that were already there yields an error message, sorry I do not have that saved.
Never get emails sent from gmail never arrive. I assume they suffer a similar fate?
--
Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Paul Norton Systems Administrator Neoverve - www.neoverve.com Neoverve Blog - http://blog.neoverve.com/
_______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
That sort of delay for SMS text messages isn't unusual - bit like email there's no guarantee of timely delivery with SMS. In Europe delays of this nature aren't uncommon
_______________________________________________
outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (11)
-
Andreas Ott
-
Brian Butler
-
Chris Burwell
-
Chris Taylor
-
Gabriel Grissett
-
Janet Sullivan
-
Jason Dearborn
-
Martin Hepworth
-
Paul Norton
-
Steve Ryan
-
Tim Sanderson