
Hello, We have been getting a large number of calls from Comcast customers out of Maryland, New Jersey, Pennsylvania, New Hampshire, Virginia, Florida, etc., with connection issues to our servers in Japan. Got off the phone with Comcast NOC in Denver and they were not yet aware of any issues. Anyone heard of any issues on the Eastern Seaboard with Comcast starting at around 1/5/2009 @ 11:30 PST and continuing until the present? Thanks, Jesse Fuller Square Enix, Inc. Operations Support

On Mon, Jan 05, 2009 at 04:01:18PM -0800, Jesse Fuller wrote:
We have been getting a large number of calls from Comcast customers out of Maryland, New Jersey, Pennsylvania, New Hampshire, Virginia, Florida, etc., with connection issues to our servers in Japan. Got off the phone with Comcast NOC in Denver and they were not yet aware of any issues. Anyone heard of any issues on the Eastern Seaboard with Comcast starting at around 1/5/2009 @ 11:30 PST and continuing until the present?
No, but Comcast in the past 90 days has been working to remove a part of their throttling infrastructure and implement rate-limiting if users go over a certain percentage of their bandwidth for X number of minutes. That got deployed yesterday (2009/01/04): http://www.dslreports.com/shownews/New-Comcast-Throttling-System-100-Online-... It's possible that some piece of that infrastructure on the east coast is broken. This is not fact, but speculation on my part, given the timing of things. A good forum to skim over would be DSLR's forum. If there's an outage, people there will usually complain within minutes: http://www.dslreports.com/forum/comcast For what it's worth, I play FFXI and live in California, and I've been seeing problems even using POL for a few weeks now, where content in POL won't load due to server network timeouts (it's very intermittent, but it does happen). It usually happens late at night, which I believe is peak time in Japan. -- | Jeremy Chadwick jdc at parodius.com | | Parodius Networking http://www.parodius.com/ | | UNIX Systems Administrator Mountain View, CA, USA | | Making life hard for others since 1977. PGP: 4BD6C0CB |
participants (2)
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Jeremy Chadwick
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Jesse Fuller