I used the TWC Direct Support and those messages are all private. I was able to give them a traceroute from one of our CPE sites to our VPN head-ends that showed the difference in exit points. Maybe that helped them - who knows. Just hope it stays fixed! :) Jeff On Tue, Aug 2, 2016 at 2:20 PM, Jeff Waddell <jeff@waddellsolutions.com> wrote:

We are starting see a similar issue in Central KY - Jeff can you link directly to the forum post on DSL Reports?

Thanks

*Jeff Waddell* *Engineer | **Waddell Solutions Group* Office: 859.818.0000 x3002 *www.waddellsolutions.com* <http://www.waddellsolutions.com> *jeff@waddellsolutions.com* <jeff@waddellsolutions.com>

On Tue, Aug 2, 2016 at 1:02 PM, Raymond Beaudoin via Outages < outages@outages.org> wrote:

...

Jeff,

Thanks for the heads up. We see the same with similar times.

-Raymond Beaudoin

On Tue, Aug 2, 2016 at 11:58 AM, Jeffrey Fry <jeff@fryguy.net> wrote:

...

We have seen the TWC impacted sites self-restore around 11 AM today. Or at least that is when our alerting system noticed them coming back on-line to our Atlanta DC.

Just wanted to share.

Jeff

On Mon, Aug 1, 2016 at 2:24 PM, Raymond Beaudoin < raymond.beaudoin@icarustech.com> wrote:

...

We're experiencing the same issue with VPN tunnels in North Carolina when using TWC upstream. All services are business class. We're seeing multiple sites affected. We've opened a carrier ticket. Has anyone else gotten an update from them? Thanks.

-Raymond Beaudoin

On Mon, Aug 1, 2016 at 9:51 AM, David Palmerton via Outages < outages@outages.org> wrote:

...

This site is a commercial site. No modems in service.

Sent from my iPhone

On Aug 1, 2016, at 9:37 AM, Jeffrey Fry <jeff@fryguy.net> wrote:

Great - that is what I was hoping to hear (but not wanting to hear).

Wonder what happened to cause this - perhaps someone from TWC will see this thread.

On Mon, Aug 1, 2016 at 9:23 AM, David Palmerton <david@palmertons.com> wrote:

...

We experienced something similar with a customer in North Carolina, also on TWC.

Traffic from their site via VPN dropped about 6 AM, and the VPN dropped. The tunnel was restored but no traffic could traverse it. Traces were inconclusive but it was apparent that there was an issue with transmit/receive or somewhere a route had changed.

Finally routed them to another carrier on our side to resolve the issue.

This was a commercial site, I’ll check to see if they use ARRIS modems.

David

From: Outages <outages-bounces@outages.org> on behalf of Jeffrey Fry via Outages <outages@outages.org> Reply-To: Jeffrey Fry <jeff@fryguy.net> Date: Monday, August 1, 2016 at 4:47 AM To: "outages@outages.org" <outages@outages.org> Subject: [outages] North Carolina TWC IPSEC VPN Issues

I have a customer that, last friday at 2AM, they lost VPN connectivity to about 6-10 of their sites in North Carolina Raleigh/Charlotte area. The only common thing with these sites is that they are all Time Warner Cable and have ARRIS modems.

When we look at our VPN end-points, we only see IPSEC sent and not received. Their head-end has 600 other VPN tunnels on it with no problems, it is just the ones on TWC in that area.

Is anyone else having issues or know of an issue there?

Thank you,

Jeff

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