I have a customer in the Mukwonago, WI area using Centurytel who is unable to get to hotmail.com addresses - the traceroutes bomb out after hop 4 with pings also unsuccessful: Tracing route to origin.mail.live.com [64.4.20.174] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.3.6 2 257 ms 259 ms 274 ms 72-160-197-1.dyn.centurytel.net [72.160.197.1] 3 251 ms 167 ms 274 ms GE-0-0-0-0-j1-rt.def.centurytel.net [207.230.202 .3] 4 277 ms 259 ms 252 ms host.lightcore.net [204.9.126.181] 5 * * * Request timed out. 6 * * * Request timed out. 7 * 192.168.3.6 reports: Destination host unreachable. Trace complete. Others work OK: Tracing route to wiki.outages.org [64.38.198.157] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.3.6 2 277 ms 305 ms 312 ms 75-121-183-1.dyn.centurytel.net [75.121.183.1] 3 284 ms 319 ms 280 ms GE-0-0-0-0-j1-rt.def.centurytel.net [207.230.202 .3] 4 270 ms 288 ms 289 ms host.lightcore.net [204.9.126.181] 5 311 ms 288 ms 305 ms eqx-ch.3-2.r1.ch.hwng.net [206.223.119.96] 6 330 ms 349 ms 349 ms 1-1.r1.la.hwng.net [69.16.191.33] 7 350 ms 357 ms 365 ms 2-1.r2.ph.hwng.net [69.16.191.38] 8 362 ms 373 ms 366 ms 1-4.r1.ph.hwng.net [69.16.191.73] 9 391 ms 387 ms 576 ms unknown.hwng.net [69.16.190.250] 10 95 ms 107 ms 123 ms nanog01.cavecreek.net [64.38.198.157] Trace complete. -Doug