well the point of asking is to find out how widespread the issue is. In regards to the customer involved, yes, they should have a backup link, a Frontier link would be available in this area and be around $50/month.  Of course customers never want to pay for that until they get caught in a situation. -bill On 1/20/2023 12:58 PM, Cary Wiedemann wrote:

My Thousand Oaks, CA site on Spectrum (off-the-shelf DOCSIS) is up and working fine, so you're probably impacted by a single node outage.

This list is really for massive outages and multi-customer fiber cuts, not single-provider outages that only impact one zip code.  Call Spectrum business back and ask for more details, ask if the entire node is down.  1-877-892-4662

You're having a localized problem.  Outages happen, get a 4G backup.

- Cary

On Fri, Jan 20, 2023 at 3:11 PM William Kern via Outages <outages@outages.org> wrote:

Went down last night. Still down.

Spectrum acks the issue (their voice chatbot  simply says techs are working on it and the call is a dead end <grin>)

Anyone have an insight?

Its affecting a nearby customer who normally is VPN'ed to their servers here. Trying to decide if chasing alternatives is worthwhile.

Sincerely,

William "Bill" Kern

PixelGate Networks

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