The survey has a few question / answer pairs which do not seem to make sense. For instance: Q: Do you have concerns about sharing details (lesson learned) regarding your company outages? A: Yes (we believe in transparency) If you believed in transparency, why would you have concerns about sharing lessons? During a critical outage of your infrastructure that results in public-visible outages, updates (internal/external) are provided by your Network Operations or is there a special group for outages closure / notification? Does that question even make sense? I'm guessing you meant to ask "ARE updates provided by your NOC...". And there is no way to say "no, provided by a specific group outside Operations". Other than those, I tried to fill out the survey. Looking forward to the results. -- TTFN, patrick On Oct 29, 2010, at 11:27 AM, virendra rode wrote:

<Apologies for duplicate emails. If you have already participated, thank you very much. And for you who have not, please consider doing so.>

We encourage all organizations across global operational community on the operational aspects of public-facing networks to participate in the survey so we can establish a comprehensive view of what's working and how we can improve going forward in the area of critical infrastructure outages notification.

The survey is composed of 36 questions and can be completed in about 15 minutes. Also, NO personally (or organizationally) identifiable information will be shared in any manner.

Please take a few moments to complete the survey located at: https://spreadsheets.google.com/viewform?formkey=dGpvQXgtQjk1eEllcDJJVk94MVR...

We're grateful for your insight and participation, and welcome your feedback and comments.

Grateful Thanks!

regards, /virendra

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