AT&T Hawaii can't call Lihue rate center numbers hosted by Verizon.
How would you guys go about fixing this issue? @ATT phones can't call Kauai numbers hosted by Verizon. Verizon is saying the calls are not leaving AT&T *Watching the SS7 traffic. AT&T phones on the mainland can call, so ist just Hawaii based AT&T that can't call Safeway Kapaa (808) 246-0290 for example What we have going: 1. Verizon keeps telling us they can't fix the issue since it's not leaving AT&T's network. I agree but would hope they had a form of communication on the backend. We as the Verizon customer are getting damaged, not AT&T. 2. AT&T customers are making tickets - but its individuals, so AT&T tech support isn't really caring. 3. Port to another carrier who does work, but that will take weeks. Any other suggestions? AlohaTone Mobile: https://youtu.be/PdUyuf0hTYY Aryn H. K. Nakaoka anakaoka@trinet-hi.com Direct: 808.356.2901 Test our VM transcription 1. Call 808-792-CARS (2277) and leave a voicemail 2. Check https://twitter.com/808792cars for the transcription A Better Solution https://www.trinet-hi.com/abettersolution.pdf <https://www.trinet-hi.com/abettersolution.pdf> Aloha Tone PBX https://www.youtube.com/watch?v=96YWPY9wCeU CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation.
----- Original Message -----
From: "Aryn Nakaoka 808.356.2901 via Outages" <outages@outages.org>
How would you guys go about fixing this issue?
@ATT phones can't call Kauai numbers hosted by Verizon. Verizon is saying the calls are not leaving AT&T *Watching the SS7 traffic. AT&T phones on the mainland can call, so ist just Hawaii based AT&T that can't call Safeway Kapaa (808) 246-0290 for example
What we have going:
1. Verizon keeps telling us they can't fix the issue since it's not leaving AT&T's network. I agree but would hope they had a form of communication on the backend. We as the Verizon customer are getting damaged, not AT&T.
2. AT&T customers are making tickets - but its individuals, so AT&T tech support isn't really caring.
3. Port to another carrier who does work, but that will take weeks.
You're an SS7-connected (presumably PRI) end-user? Sounds like you have enough data available that you might go to NANOG, which while mostly data, does have some voice types on it, and is much larger than we are, but also much more likely to want you to have done your homework... which it sounds like you have. This sounds like a blown translation table in an AT&T switch on the island; it's probably gonna have to get fixed there. There's also a list called voiceops floating around somewhere (still, I think); that may also have relevant people on it. Let us know how it goes. Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
participants (2)
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Aryn Nakaoka 808.356.2901 -
Jay R. Ashworth