CANNOT COMMENT BEYOND THIS : Two separate fiber cuts on major routes in US for CTL
Super bad timing. A crap situation and terrible timing. That's the 30000ft view. The person that sent the public CTL notes has the right of it. Keep an eye out for similar from others. == Noah Weis Internet Network Architecture, CenturyLink e: noah.weis@centurylink.com<mailto:noah.weis@centurylink.com> m: +1-503-902-2491 This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Heres the bad news now... Going to take awhile... *** CASCADED EXTERNAL NOTES 21-Apr-2020 18:58:04 GMT From CASE: 18573666 - Event IP NOC reports that at the first fiber cut location, the anticipated slack in the fiber span located in the secondary manhole for the south end of the span is unable to be used. As such, crews are making preparations to pull in approximately 3,000 feet of new fiber into a viable fiber duct. Preparations to the fiber span at the north end successfully remain ongoing at this time. Field Operations have provided a tentative estimated time to restore (ETTR) of 0200 GMT on April 22, 2020. At the secondary fiber cut location, to expedite service restoration fiber crews will be performing a single splice point and splicing a temporary hand hold into service. Splicing efforts are anticipated to commence at 19:30 GMT.
Anyone have any recent ticket notes on this incident?
On Apr 21, 2020, at 3:34 PM, Phillip Alger via Outages <outages@outages.org> wrote:
Heres the bad news now... Going to take awhile...
*** CASCADED EXTERNAL NOTES 21-Apr-2020 18:58:04 GMT From CASE: 18573666 - Event IP NOC reports that at the first fiber cut location, the anticipated slack in the fiber span located in the secondary manhole for the south end of the span is unable to be used. As such, crews are making preparations to pull in approximately 3,000 feet of new fiber into a viable fiber duct. Preparations to the fiber span at the north end successfully remain ongoing at this time. Field Operations have provided a tentative estimated time to restore (ETTR) of 0200 GMT on April 22, 2020.
At the secondary fiber cut location, to expedite service restoration fiber crews will be performing a single splice point and splicing a temporary hand hold into service. Splicing efforts are anticipated to commence at 19:30 GMT.
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
This was the last note that came in *** CASCADED EXTERNAL NOTES 22-Apr-2020 00:04:58 GMT From CASE: 18573666 - Event Event Conclusion Summary Outage Start: April 21, 2020 at 13:55 GMT Outage Stop: April 21, 2020 at 20:45 GMT Root Cause: Multiple fiber cuts were impacting IP services in various markets. Fix Action: The cut fiber was repaired, thus restoring services. This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment. If after that action has been performed a service issue prevails, please contact the CenturyLink Repair Center for troubleshooting assistance. Customers with trouble tickets associated to this network event do not need to open a separate Reason for Outage (RFO) ticket to request formal documentation. Please allow 3-5 business days for post incident analysis to conclude. Once final analysis has been completed, all customers associated to this network event will receive a formal RFO document via email from the CenturyLink RFO Team. Additionally, a satisfaction survey link may be available. We strive to provide thorough communications containing the available information during a service disruption. Please let us know if the updates you received during this event were satisfactory. Next update by: None Currently Planned On Wed, Apr 22, 2020 at 9:07 AM Ryan Collins via Outages < outages@outages.org> wrote:
Anyone have any recent ticket notes on this incident?
On Apr 21, 2020, at 3:34 PM, Phillip Alger via Outages < outages@outages.org> wrote:
Heres the bad news now... Going to take awhile...
*** CASCADED EXTERNAL NOTES 21-Apr-2020 18:58:04 GMT From CASE: 18573666 - Event IP NOC reports that at the first fiber cut location, the anticipated slack in the fiber span located in the secondary manhole for the south end of the span is unable to be used. As such, crews are making preparations to pull in approximately 3,000 feet of new fiber into a viable fiber duct. Preparations to the fiber span at the north end successfully remain ongoing at this time. Field Operations have provided a tentative estimated time to restore (ETTR) of 0200 GMT on April 22, 2020.
At the secondary fiber cut location, to expedite service restoration fiber crews will be performing a single splice point and splicing a temporary hand hold into service. Splicing efforts are anticipated to commence at 19:30 GMT.
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (4)
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Phillip Alger -
Ryan Collins -
Samuel Jackson -
Weis, Noah