AccessOne fiber circuits in the Chicago area are completely down since approximately 12:00PM local time; just spoke to their helpdesk at 2:00PM and they confirm an outage (saying it's only affecting their customers riding over AT&T infrastructure). -- <https://www.elkgroveparks.org/> Dustin Sneath Superintendent of I.T. | Elk Grove Park District *p *847-228-3846 elkgroveparks.org *Go Beyond the Expected! <https://www.facebook.com/elkgroveparks> <https://twitter.com/elkgroveparks> <https://www.instagram.com/elkgroveparks/> <https://www.youtube.com/user/EGParkDistrict/videos> * IAPD / IPRA Illinois Distinguished Accredited Agency *Confidentiality Note:* This email may contain confidential and or private information. Please notify the sender and delete this email if you received it in error.
Providing an update to yesterday's thread, this seems to be an issue between COs: Good morning Dustin,
At this time there is an issue between 2 Central Offices in the Chicago Area, and ATT is continuing to work on this as the highest priority. There is no estimated time of resolution as of now.
I was told offline that it is a fiber cut and is likely affecting anyone with a fiber path that traverses the Elk Grove Village CO to reach 350 Cermak. Lots of DC's in Elk Grove these days, may the gods of redundancy be with you all. On Wed, Nov 30, 2022 at 2:09 PM Dustin Sneath <dsneath@elkgroveparks.org> wrote:
AccessOne fiber circuits in the Chicago area are completely down since approximately 12:00PM local time; just spoke to their helpdesk at 2:00PM and they confirm an outage (saying it's only affecting their customers riding over AT&T infrastructure).
--
<https://www.elkgroveparks.org/> Dustin Sneath Superintendent of I.T. | Elk Grove Park District *p *847-228-3846 elkgroveparks.org *Go Beyond the Expected! <https://www.facebook.com/elkgroveparks> <https://twitter.com/elkgroveparks> <https://www.instagram.com/elkgroveparks/> <https://www.youtube.com/user/EGParkDistrict/videos> * IAPD / IPRA Illinois Distinguished Accredited Agency *Confidentiality Note:* This email may contain confidential and or private information. Please notify the sender and delete this email if you received it in error.
Just received this from Equinix. Per fiber vendor, the damage assessment at the fault site has found 360-count and 96-count cables bored out of the ground. Repairs are being planned. ________________________________ From: Outages <outages-bounces@outages.org> on behalf of Dustin Sneath via Outages <outages@outages.org> Sent: Thursday, December 1, 2022 9:05 AM To: outages@outages.org <outages@outages.org> Subject: Re: [outages] AccessOne (AS36498) in Chicago, IL CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Providing an update to yesterday's thread, this seems to be an issue between COs: Good morning Dustin, At this time there is an issue between 2 Central Offices in the Chicago Area, and ATT is continuing to work on this as the highest priority. There is no estimated time of resolution as of now. I was told offline that it is a fiber cut and is likely affecting anyone with a fiber path that traverses the Elk Grove Village CO to reach 350 Cermak. Lots of DC's in Elk Grove these days, may the gods of redundancy be with you all. On Wed, Nov 30, 2022 at 2:09 PM Dustin Sneath <dsneath@elkgroveparks.org<mailto:dsneath@elkgroveparks.org>> wrote: AccessOne fiber circuits in the Chicago area are completely down since approximately 12:00PM local time; just spoke to their helpdesk at 2:00PM and they confirm an outage (saying it's only affecting their customers riding over AT&T infrastructure). -- [https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.elkgroveparks.org%2fPortals%2f0%2fEGPD-NEW-LOGO-Color-w500.png%3fw%3d110%26h%3d110&c=E,1,3xYpHwsI5hrmXRJCfeb5lbnNcYSkq3VeUeeo__6Eoapqho8Al1DBtH7-IU4GRz7ipXVSJPyZ26ArYeDaeMlVLLYHtQucz9wKyW19uWuGTErrVz81F10LRuo,&typo=1]<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.elkgroveparks.org%2f&c=E,1,3-8Rr10s-2M1mMJoNSYOFryEL0-oYIW2RJdy8_UwSPp222G720GQvinZ482rOnyXlsElhwabwXvgo3mhwDG2UwVmMhwnlcIIy7CJZX24WkU23mTDNgnEgw,,&typo=1> Dustin Sneath Superintendent of I.T. | Elk Grove Park District p 847-228-3846 elkgroveparks.org<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2felkgroveparks.org&c=E,1,fst4KCRat2wV44isAwJtjBjxf9QGyaYZgRFelDeljjI2lr4Ye_N-zA0h4Ee4S7F19u5AWSDIMsrcG9saI_7GGL7BzSLHXke3Y8Q3Yt3r-n2pjL2MEA9vK8z4&typo=1> Go Beyond the Expected! [https://storage.googleapis.com/signaturesatori/icons/facebook.png] <https://www.facebook.com/elkgroveparks> [https://storage.googleapis.com/signaturesatori/icons/twitter.png] <https://twitter.com/elkgroveparks> [https://storage.googleapis.com/signaturesatori/icons/instagram.png] <https://www.instagram.com/elkgroveparks/> [https://storage.googleapis.com/signaturesatori/icons/youtube.png] <https://www.youtube.com/user/EGParkDistrict/videos> IAPD / IPRA Illinois Distinguished Accredited Agency Confidentiality Note: This email may contain confidential and or private information. Please notify the sender and delete this email if you received it in error. ________________________________ CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error please notify the sender immediately by replying to this e-mail. You must destroy the original transmission and its attachments without reading or saving in any manner. Thank you.
Along those lines, two updates from the reseller (AccessOne): Update 1 (12:47PM Local): On Wednesday, 11/30/22, at 12:05 PM (CST), Access One's Network Operations Center (NOC) was alerted to an outage affecting an AT&T hub circuit. Access One's NOC immediately engaged AT&T and our internal Engineering and Management team for further support. Access One confirmed that the issue was solely due to the affected AT&T circuit. Access One's NOC has engaged AT&T regarding the service outage since we were first alerted. AT&T has escalated this issue to their highest support tier to resolve this outage. As of noon on Thursday, 12/1/22, AT&T is still reporting that a portion of the circuit is offline. They continue to have support technicians dispatched working to restore connectivity. However, AT&T has informed us that they do not have an estimated service restoration time. Access One is committed to providing you with updates as they become available. Update 2 (2:36PM Local): We have been advised that AT&T is working with their testing operation team, Central Office technician, and field resources technician. Access One also has a switch technician on standby within our facilities in case cooperative testing is required. On Thu, Dec 1, 2022 at 3:02 PM Erik Sundberg <ESundberg@nitelusa.com> wrote:
Just received this from Equinix.
Per fiber vendor, the damage assessment at the fault site has found 360-count and 96-count cables bored out of the ground. Repairs are being planned.
------------------------------ *From:* Outages <outages-bounces@outages.org> on behalf of Dustin Sneath via Outages <outages@outages.org> *Sent:* Thursday, December 1, 2022 9:05 AM *To:* outages@outages.org <outages@outages.org> *Subject:* Re: [outages] AccessOne (AS36498) in Chicago, IL
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Providing an update to yesterday's thread, this seems to be an issue between COs:
Good morning Dustin,
At this time there is an issue between 2 Central Offices in the Chicago Area, and ATT is continuing to work on this as the highest priority. There is no estimated time of resolution as of now.
I was told offline that it is a fiber cut and is likely affecting anyone with a fiber path that traverses the Elk Grove Village CO to reach 350 Cermak. Lots of DC's in Elk Grove these days, may the gods of redundancy be with you all.
On Wed, Nov 30, 2022 at 2:09 PM Dustin Sneath <dsneath@elkgroveparks.org> wrote:
AccessOne fiber circuits in the Chicago area are completely down since approximately 12:00PM local time; just spoke to their helpdesk at 2:00PM and they confirm an outage (saying it's only affecting their customers riding over AT&T infrastructure).
--
<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.elkgroveparks.org%2f&c=E,1,3-8Rr10s-2M1mMJoNSYOFryEL0-oYIW2RJdy8_UwSPp222G720GQvinZ482rOnyXlsElhwabwXvgo3mhwDG2UwVmMhwnlcIIy7CJZX24WkU23mTDNgnEgw,,&typo=1> Dustin Sneath Superintendent of I.T. | Elk Grove Park District *p *847-228-3846 elkgroveparks.org <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2felkgroveparks.org&c=E,1,fst4KCRat2wV44isAwJtjBjxf9QGyaYZgRFelDeljjI2lr4Ye_N-zA0h4Ee4S7F19u5AWSDIMsrcG9saI_7GGL7BzSLHXke3Y8Q3Yt3r-n2pjL2MEA9vK8z4&typo=1> *Go Beyond the Expected! <https://www.facebook.com/elkgroveparks> <https://twitter.com/elkgroveparks> <https://www.instagram.com/elkgroveparks/> <https://www.youtube.com/user/EGParkDistrict/videos> * IAPD / IPRA Illinois Distinguished Accredited Agency *Confidentiality Note:* This email may contain confidential and or private information. Please notify the sender and delete this email if you received it in error.
------------------------------
CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error please notify the sender immediately by replying to this e-mail. You must destroy the original transmission and its attachments without reading or saving in any manner. Thank you.
-- <https://www.elkgroveparks.org/> Dustin Sneath Superintendent of I.T. | Elk Grove Park District *p *847-228-3846 elkgroveparks.org *Go Beyond the Expected! <https://www.facebook.com/elkgroveparks> <https://twitter.com/elkgroveparks> <https://www.instagram.com/elkgroveparks/> <https://www.youtube.com/user/EGParkDistrict/videos> * IAPD / IPRA Illinois Distinguished Accredited Agency *Confidentiality Note:* This email may contain confidential and or private information. Please notify the sender and delete this email if you received it in error.
participants (2)
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Dustin Sneath -
Erik Sundberg