Verizon has been having issues here in the Dallas area with cellular since late last night. On Wed, Jan 14, 2026 at 14:03 Jason Kuehl via Outages <outages@outages.org> wrote:

We're even seeing Fiber issues in MA

On Wed, Jan 14, 2026 at 1:56 PM Andy Jabbour via Outages < outages@outages.org> wrote:

...

Open source: Verizon is down, with many users seeing 'SOS' – here's everything we know about this outage https://www.techradar.com/news/live/verizon-outage-january-2026

Talk of it being more broad.

- andy

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-- Sincerely,

Jason W Kuehl Cell 920-419-8983 jason.w.kuehl@gmail.com ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/

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On Wed, Jan 14, 2026 at 5:32 PM David Ramsey via Outages < outages@outages.org> wrote:

Good afternoon, Partially working in East Texas. Surprisingly, this happened within days of Elon reporting X, and a chunk of the satellites were getting I guess, blocked by Iran government. I wander if they're going after the other carriers with Att and T-Mobile also reporting issues currently at the same time.

Not saying Iran is the cause, but very coincidental.

More coincidental is putting in a ceo with no telecom experience and laying off 15,000 people https://finance.yahoo.com/news/verizon-layoffs-cut-15-000-163649567.html

David Ramsey

111 Marvin A Smith <https://www.google.com/maps/search/111+Marvin+A+Smith?entry=gmail&source=g> Industrial Drive, Suite 102 Kilgore, Texas 75662 dramsey@bcsgroup.net (903) 984-4332 (903) 218-6040 fax

-----Original Message----- From: Lederer, Linda via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 1:13 PM To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Lederer, Linda <llederer@quakervalleyfoods.com> Subject: [Outages] Re: [EXTERNAL] Comms outages / Verizon+?

Very broad - our driver fleet is oddly not down but news reports say it's across US.

Linda Lederer IT DEPARTMENT

2701 Red Lion Road Philadelphia, PA 19154 Office: 215.992.0900 Ext. 238

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-----Original Message----- From: Andy Jabbour via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 1:46 PM To: outages@outages.org Cc: Andy Jabbour <andy@gate15.global> Subject: [EXTERNAL] [Outages] Comms outages / Verizon+?

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Open source: Verizon is down, with many users seeing 'SOS' - here's everything we know about this outage https://www.techradar.com/news/live/verizon-outage-january-2026

Talk of it being more broad.

- andy

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Saw no outages in the IT world other than Verizon customers losing cell service. On Wed, Jan 14, 2026 at 9:07 PM David Ramsey via Outages < outages@outages.org> wrote:

Good afternoon, Partially working in East Texas. Surprisingly, this happened within days of Elon reporting X, and a chunk of the satellites were getting I guess, blocked by Iran government. I wander if they're going after the other carriers with Att and T-Mobile also reporting issues currently at the same time.

Not saying Iran is the cause, but very coincidental.

David Ramsey

111 Marvin A Smith Industrial Drive, Suite 102 Kilgore, Texas 75662 dramsey@bcsgroup.net (903) 984-4332 (903) 218-6040 fax

-----Original Message----- From: Lederer, Linda via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 1:13 PM To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Lederer, Linda <llederer@quakervalleyfoods.com> Subject: [Outages] Re: [EXTERNAL] Comms outages / Verizon+?

Very broad - our driver fleet is oddly not down but news reports say it's across US.

Linda Lederer IT DEPARTMENT

2701 Red Lion Road Philadelphia, PA 19154 Office: 215.992.0900 Ext. 238

CONFIDENTIALITY NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

-----Original Message----- From: Andy Jabbour via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 1:46 PM To: outages@outages.org Cc: Andy Jabbour <andy@gate15.global> Subject: [EXTERNAL] [Outages] Comms outages / Verizon+?

CAUTION EXTERNAL EMAIL - Do not click links, open attachments, or respond unless you recognize the sender and email address and know the content is safe.

Open source: Verizon is down, with many users seeing 'SOS' - here's everything we know about this outage https://www.techradar.com/news/live/verizon-outage-january-2026

Talk of it being more broad.

- andy

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It appears that the issue is resolved although no root cause has been provided: https://www.cnn.com/2026/01/14/tech/verizon-outage-impacting-tens-of-thousan... "Verizon has not revealed the cause behind the outage." Thanks, John "Life is good when you are happy; but much better when others are happy because of you." ~ Pope Francis [signature_1786569038] John Stuppi Engineering Program Manager – Incident Response CISSP #25525 CCIE, Security #11154

 [signature_773777294] Security & Trust Organization Cisco Systems, Inc. jstuppi@cisco.com<mailto:jstuppi@cisco.com>
 Mobile: +1 732 319 3886<tel:+17323193886> Cisco.com<http://www.cisco.com/> [cidimage003.gif@01D977FE.D040DA90] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here<http://www.cisco.com/c/en/us/about/legal/terms-sale-software-license-agreement/company-registration-information.html> for Company Registration Information. From: Dennis - LTI Support via Outages <outages@outages.org> Date: Thursday, January 15, 2026 at 07:54 To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Dennis - LTI Support <dmburgess@linktechs.net> Subject: [Outages] Re: Comms outages / Verizon+? Zero loss of Verizon here in STL.. Just a FYI. -----Original Message----- From: Andy Jabbour via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 12:46 PM To: outages@outages.org Cc: Andy Jabbour <andy@gate15.global> Subject: [Outages] Comms outages / Verizon+? Open source: Verizon is down, with many users seeing 'SOS' - here's everything we know about this outage https://www.techradar.com/news/live/verizon-outage-january-2026 Talk of it being more broad. - andy ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/ Thank you for using Outages Lists! For post outage discussion, please redirect to outages-discussion@outages.org ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/ Thank you for using Outages Lists! For post outage discussion, please redirect to outages-discussion@outages.org

According to this article, "Verizon has not revealed the cause behind the outage." https://www.cnn.com/2026/01/14/tech/verizon-outage-impacting-tens-of-thousan... Thanks, John "Life is good when you are happy; but much better when others are happy because of you." ~ Pope Francis [signature_1786569038] John Stuppi Engineering Program Manager – Incident Response CISSP #25525 CCIE, Security #11154

 [signature_773777294] Security & Trust Organization Cisco Systems, Inc. jstuppi@cisco.com<mailto:jstuppi@cisco.com>
 Mobile: +1 732 319 3886<tel:+17323193886> Cisco.com<http://www.cisco.com/> [cidimage003.gif@01D977FE.D040DA90] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here<http://www.cisco.com/c/en/us/about/legal/terms-sale-software-license-agreement/company-registration-information.html> for Company Registration Information. From: rossano--- via Outages <outages@outages.org> Date: Thursday, January 15, 2026 at 09:06 To: 'Outages (Planned & Unplanned) Reporting' <outages@outages.org> Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>, rossano@rossanoferraris.com <rossano@rossanoferraris.com> Subject: [Outages] Re: Comms outages / Verizon+? Does anybody know what was the real root cause? -----Original Message----- From: Dennis - LTI Support via Outages <outages@outages.org> Sent: giovedì 15 gennaio 2026 13:47 To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Dennis - LTI Support <dmburgess@linktechs.net> Subject: [Outages] Re: Comms outages / Verizon+? Zero loss of Verizon here in STL.. Just a FYI. -----Original Message----- From: Andy Jabbour via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 12:46 PM To: outages@outages.org Cc: Andy Jabbour <andy@gate15.global> Subject: [Outages] Comms outages / Verizon+? Open source: Verizon is down, with many users seeing 'SOS' - here's everything we know about this outage https://www.techradar.com/news/live/verizon-outage-january-2026 Talk of it being more broad. - andy ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/ Thank you for using Outages Lists! For post outage discussion, please redirect to outages-discussion@outages.org ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/ Thank you for using Outages Lists! For post outage discussion, please redirect to outages-discussion@outages.org ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/ Thank you for using Outages Lists! For post outage discussion, please redirect to outages-discussion@outages.org

I USED to have contacts within Verizon (was there for 14 years), but all my insider contacts have dried up from layoffs or retirements at this point, sadly. Bruce Orcutt Senior Systems Administrator UT San Antonio Libraries and Museums: Systems ?? (210) 458-6192 ?? Bruce.Orcutt@utsa.edu ?? https://lib.utsa.edu<https://lib.utsa.edu/> ________________________________ From: rossano--- via Outages <outages@outages.org> Sent: Thursday, January 15, 2026 9:22 AM To: 'Outages (Planned & Unplanned) Reporting' <outages@outages.org> Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>; 'John Stuppi (jstuppi)' <jstuppi@cisco.com>; rossano@rossanoferraris.com <rossano@rossanoferraris.com> Subject: [EXTERNAL] [Outages] Re: Comms outages / Verizon+? **EXTERNAL EMAIL** This email originated outside of The University of Texas at San Antonio. Please exercise caution when clicking on links or opening attachments. Thx yeah, thought someone was aware of any spicy information for this outage. -----Original Message----- From: John Stuppi (jstuppi) via Outages <outages@outages.org> Sent: giovedì 15 gennaio 2026 15:08 To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>; rossano@rossanoferraris.com; John Stuppi (jstuppi) <jstuppi@cisco.com> Subject: [Outages] Re: Comms outages / Verizon+? According to this article, "Verizon has not revealed the cause behind the outage." https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnn.com%2F2026%2F01%2F14%2Ftech%2Fverizon-outage-impacting-tens-of-thousands&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7Cd0415d8f889e45bfc5d208de54517bed%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639040906146451640%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=PjbO5Ig380isbLU5%2FkprueJHPB54BYPIFuLKwWGXuu0%3D&reserved=0<https://www.cnn.com/2026/01/14/tech/verizon-outage-impacting-tens-of-thousands> Thanks, John "Life is good when you are happy; but much better when others are happy because of you." ~ Pope Francis [signature_1786569038] John Stuppi Engineering Program Manager – Incident Response CISSP #25525 CCIE, Security #11154 [signature_773777294] Security & Trust Organization Cisco Systems, Inc. jstuppi@cisco.com<mailto:jstuppi@cisco.com> Mobile: +1 732 319 3886<tel:+17323193886> Cisco.com<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.cisco.com%2F&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7Cd0415d8f889e45bfc5d208de54517bed%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639040906146476220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=fBepbb%2F4TaomVe0smzIDBDVGJNfbIwKopL3lH6mtauU%3D&reserved=0<http://www.cisco.com/>> [cidimage003.gif@01D977FE.D040DA90] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fabout%2Flegal%2Fterms-sale-software-license-agreement%2Fcompany-registration-information.html&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7Cd0415d8f889e45bfc5d208de54517bed%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639040906146493925%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=9xyqS7wPOzhU4byuwVQEsdvxa0%2FmlyJJu%2FckeXB5px0%3D&reserved=0<http://www.cisco.com/c/en/us/about/legal/terms-sale-software-license-agreement/company-registration-information.html>> for Company Registration Information. From: rossano--- via Outages <outages@outages.org> Date: Thursday, January 15, 2026 at 09:06 To: 'Outages (Planned & Unplanned) Reporting' <outages@outages.org> Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>, rossano@rossanoferraris.com <rossano@rossanoferraris.com> Subject: [Outages] Re: Comms outages / Verizon+? Does anybody know what was the real root cause? -----Original Message----- From: Dennis - LTI Support via Outages <outages@outages.org> Sent: giovedì 15 gennaio 2026 13:47 To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Dennis - LTI Support <dmburgess@linktechs.net> Subject: [Outages] Re: Comms outages / Verizon+? Zero loss of Verizon here in STL.. Just a FYI. -----Original Message----- From: Andy Jabbour via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 12:46 PM To: outages@outages.org Cc: Andy Jabbour <andy@gate15.global> Subject: [Outages] Comms outages / Verizon+? Open source: Verizon is down, with many users seeing 'SOS' - here's everything we know about this outage https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.techradar.com%2Fnews%2Flive%2Fverizon-outage-january-2026&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7Cd0415d8f889e45bfc5d208de54517bed%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639040906146510946%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=SqDkTVU%2BtRqzNUrojE7aV7EeLXF6s2JPrmbMJOBn%2FO4%3D&reserved=0<https://www.techradar.com/news/live/verizon-outage-january-2026> Talk of it being more broad. - andy ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.outages.org%2Faccounts%2Fsignup%2F&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7Cd0415d8f889e45bfc5d208de54517bed%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639040906146528217%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=nm7bQtaxovBKALIA%2Ba4nyg7aMkNEQljCwlN1ImfGfxA%3D&reserved=0<https://lists.outages.org/accounts/signup/> To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.outages.org%2Farchives%2Flist%2Foutages%40outages.org%2F&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7Cd0415d8f889e45bfc5d208de54517bed%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639040906146545448%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=WJtsyfQkAkhsRGhSImgy%2B%2BmEFspIt06oS1J1E%2BIy9os%3D&reserved=0<https://lists.outages.org/archives/list/outages@outages.org/> Thank you for using Outages Lists! 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Competency Crisis

According to this article, "Verizon has not revealed the cause behind the outage." https://www.cnn.com/2026/01/14/tech/verizon-outage-impacting-tens-of-thousan... Thanks, John

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John Stuppi

Engineering Program Manager – Incident Response

CISSP #25525

CCIE, Security #11154



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Security & Trust Organization

Cisco Systems, Inc.

jstuppi@cisco.com<mailto:jstuppi@cisco.com>


Mobile: +1 732 319 3886<tel:+17323193886>

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From: rossano--- via Outages <outages@outages.org> Date: Thursday, January 15, 2026 at 09:06 To: 'Outages (Planned & Unplanned) Reporting' <outages@outages.org> Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>, rossano@rossanoferraris.com <rossano@rossanoferraris.com> Subject: [Outages] Re: Comms outages / Verizon+?

Does anybody know what was the real root cause?

-----Original Message----- From: Dennis - LTI Support via Outages <outages@outages.org> Sent: giovedì 15 gennaio 2026 13:47 To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Dennis - LTI Support <dmburgess@linktechs.net> Subject: [Outages] Re: Comms outages / Verizon+?

Zero loss of Verizon here in STL.. Just a FYI.

-----Original Message----- From: Andy Jabbour via Outages <outages@outages.org> Sent: Wednesday, January 14, 2026 12:46 PM To: outages@outages.org Cc: Andy Jabbour <andy@gate15.global> Subject: [Outages] Comms outages / Verizon+?

Open source: Verizon is down, with many users seeing 'SOS' - here's everything we know about this outage https://www.techradar.com/news/live/verizon-outage-january-2026

Talk of it being more broad.

- andy

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-- : Ethan O'Toole

if it follows how it when I was at VZW, will be a giant conference call, techies from most departments even remotely involved, then management up to the VP (or above) level, then techies get to sit on their hands while its a giant finger pointing fest by the higher ups, yelling at each other, nothing getting accomplished, while the techies try to message eachother and find the real root cause. even once the root cause is found, the yelling will continue as to who's part of the org deserves "blame". seemed to happen like clockwork on any major outage. (big caveat: this was over a decade ago now). Bruce Orcutt UTSA Libraries: Systems (210) 458- 6192 ________________________________ From: David Belson via Outages <outages@outages.org> Sent: Thursday, January 15, 2026 12:00:16 PM To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Ethan O'Toole <ethan@757.org>; David Belson <dbelson@cloudflare.com> Subject: [EXTERNAL] [Outages] Re: Comms outages / Verizon+? **EXTERNAL EMAIL** This email originated outside of The University of Texas at San Antonio. Please exercise caution when clicking on links or opening attachments. https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.techradar.com%2Fnews%2Flive%2Fverizon-outage-january-2026&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7C947fc11ad0c24083140a08de546f4e5a%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639041034238563238%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=%2F%2BpSKPC3Xxf3YOcxWGjwf7gEQkEMVMqNB%2FwCtYvfFBs%3D&reserved=0<https://www.techradar.com/news/live/verizon-outage-january-2026> January 15, 2026 at 12:35 PM In a statement to TechRadar, Verizon is shedding some light on the over 8-hour outage yesterday, January 14, 2026, that affected many of its customers across the United States. The outage was caused by a software issue, and Verizon is conducting a full investigation into the cause. Furthermore, Verizon notes that this wasn't a cyberattack: "As of now, there is no indication that this was a cyber security issue." Here's the full statement from a Verizon spokesperson to TechRadar: *"This was a software issue and we are conducting a full review of what happened. As of now, there is no indication that this was a cyber security issue."* On Jan 15, 2026 at 11:25:22 AM, Ethan O'Toole via Outages < outages@outages.org> wrote:

Competency Crisis

According to this article, "Verizon has not revealed the cause behind the outage."

https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnn.com%2F2026%2F01%2F14%2Ftech%2Fverizon-outage-impacting-tens-of-thousands&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7C947fc11ad0c24083140a08de546f4e5a%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639041034238592271%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=yTDZX4CnFyNckx9s%2BsJdPd4rZrzgFQ1sWOJqEj2fUXk%3D&reserved=0<https://www.cnn.com/2026/01/14/tech/verizon-outage-impacting-tens-of-thousands>

Thanks,

John

[signature_1786569038]

John Stuppi

Engineering Program Manager – Incident Response

CISSP #25525

CCIE, Security #11154

[signature_773777294]

Security & Trust Organization

Cisco Systems, Inc.

jstuppi@cisco.com<mailto:jstuppi@cisco.com>

Mobile: +1 732 319 3886<tel:+17323193886>

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From: rossano--- via Outages <outages@outages.org>

Date: Thursday, January 15, 2026 at 09:06

To: 'Outages (Planned & Unplanned) Reporting' <outages@outages.org>

Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>, rossano@rossanoferraris.com <rossano@rossanoferraris.com>

Subject: [Outages] Re: Comms outages / Verizon+?

Does anybody know what was the real root cause?

-----Original Message-----

From: Dennis - LTI Support via Outages <outages@outages.org>

Sent: giovedì 15 gennaio 2026 13:47

To: Outages (Planned & Unplanned) Reporting <outages@outages.org>

Cc: Dennis - LTI Support <dmburgess@linktechs.net>

Subject: [Outages] Re: Comms outages / Verizon+?

Zero loss of Verizon here in STL.. Just a FYI.

-----Original Message-----

From: Andy Jabbour via Outages <outages@outages.org>

Sent: Wednesday, January 14, 2026 12:46 PM

To: outages@outages.org

Cc: Andy Jabbour <andy@gate15.global>

Subject: [Outages] Comms outages / Verizon+?

Open source: Verizon is down, with many users seeing 'SOS' - here's

everything we know about this outage

https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.techradar.com%2Fnews%2Flive%2Fverizon-outage-january-2026&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7C947fc11ad0c24083140a08de546f4e5a%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639041034238643914%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=G6O6T%2FQv5VvtH2kZe1XcwOGPkt31KzzU3Hge9bMwgfg%3D&reserved=0<https://www.techradar.com/news/live/verizon-outage-january-2026>

Talk of it being more broad.

- andy

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When I was working in "corporate America" we called it "blame-storming" -----Original Message----- From: Bruce Orcutt via Outages [mailto:outages@outages.org] Sent: Thursday, January 15, 2026 12:48 PM To: Outages (Planned & Unplanned) Reporting Cc: Ethan O'Toole; David Belson; Bruce Orcutt Subject: [Outages] Re: [EXTERNAL] Re: Comms outages / Verizon+? if it follows how it when I was at VZW, will be a giant conference call, techies from most departments even remotely involved, then management up to the VP (or above) level, then techies get to sit on their hands while its a giant finger pointing fest by the higher ups, yelling at each other, nothing getting accomplished, while the techies try to message eachother and find the real root cause. even once the root cause is found, the yelling will continue as to who's part of the org deserves "blame". seemed to happen like clockwork on any major outage. (big caveat: this was over a decade ago now). Bruce Orcutt UTSA Libraries: Systems (210) 458- 6192 ________________________________ From: David Belson via Outages <outages@outages.org> Sent: Thursday, January 15, 2026 12:00:16 PM To: Outages (Planned & Unplanned) Reporting <outages@outages.org> Cc: Ethan O'Toole <ethan@757.org>; David Belson <dbelson@cloudflare.com> Subject: [EXTERNAL] [Outages] Re: Comms outages / Verizon+? **EXTERNAL EMAIL** This email originated outside of The University of Texas at San Antonio. Please exercise caution when clicking on links or opening attachments. https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.techradar.com%2Fnews%2Flive%2Fverizon-outage-january-2026&data=05%7C02%7Cbruce.orcutt%40utsa.edu%7C947fc11ad0c24083140a08de546f4e5a%7C3a228dfbc64744cb88357b20617fc906%7C0%7C1%7C639041034238563238%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=%2F%2BpSKPC3Xxf3YOcxWGjwf7gEQkEMVMqNB%2FwCtYvfFBs%3D&reserved=0<https://www.techradar.com/news/live/verizon-outage-january-2026> January 15, 2026 at 12:35 PM In a statement to TechRadar, Verizon is shedding some light on the over 8-hour outage yesterday, January 14, 2026, that affected many of its customers across the United States. The outage was caused by a software issue, and Verizon is conducting a full investigation into the cause. Furthermore, Verizon notes that this wasn't a cyberattack: "As of now, there is no indication that this was a cyber security issue." Here's the full statement from a Verizon spokesperson to TechRadar: *"This was a software issue and we are conducting a full review of what happened. As of now, there is no indication that this was a cyber security issue."* On Jan 15, 2026 at 11:25:22 AM, Ethan O'Toole via Outages < outages@outages.org> wrote:

Competency Crisis

According to this article, "Verizon has not revealed the cause behind the outage."

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John

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From: rossano--- via Outages <outages@outages.org>

Date: Thursday, January 15, 2026 at 09:06

To: 'Outages (Planned & Unplanned) Reporting' <outages@outages.org>

Cc: 'Dennis - LTI Support' <dmburgess@linktechs.net>, rossano@rossanoferraris.com <rossano@rossanoferraris.com>

Subject: [Outages] Re: Comms outages / Verizon+?

Does anybody know what was the real root cause?

-----Original Message-----

From: Dennis - LTI Support via Outages <outages@outages.org>

Sent: giovedì 15 gennaio 2026 13:47

To: Outages (Planned & Unplanned) Reporting <outages@outages.org>

Cc: Dennis - LTI Support <dmburgess@linktechs.net>

Subject: [Outages] Re: Comms outages / Verizon+?

Zero loss of Verizon here in STL.. Just a FYI.

-----Original Message-----

From: Andy Jabbour via Outages <outages@outages.org>

Sent: Wednesday, January 14, 2026 12:46 PM

To: outages@outages.org

Cc: Andy Jabbour <andy@gate15.global>

Subject: [Outages] Comms outages / Verizon+?

Open source: Verizon is down, with many users seeing 'SOS' - here's

everything we know about this outage

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Talk of it being more broad.

- andy

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