level3: "routing issue in multiple US markets", no ettr
via level3: “”" 08/23/2016 09:26:15 GMT - The IP NOC has reported that a routing issue in multiple US markets is impacting IP services. The IP NOC is currently investigating the issue with no estimated time to restore service available at this point. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve. “”” — cool hand luke
fyi: *** CASCADED EXTERNAL NOTES 23-Aug-2016 10:54:43 GMT From CASE: 11343257 - Event Event Conclusion Summary: Outage Start: August 23, 2016 07:50 GMT Outage Stop: August 23, 2016 09:19 GMT Root Cause: Corrupted configuration during a network optimization effort. Fix Action: Changes were reverted back to restore services. Summary: During a network optimization effort, a corrupted configuration was introduced between select network devices, which impacted customer services. The change to these core network to edge device paths was reverted to resolve service impacts. If additional issues are experienced, please contact the Level 3 Technical Service Center at 1-877-4LEVEL3. This service impact has concluded; however, there may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure.
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cool hand luke