We are noticing a packet loss issue on our AT&T circuit to Google service. I have an open ticket with AT&T but they insist that it is a google issue. We are getting 50% packet loss to both www.google.com and 8.8.8.8. These are both taking the same route jumping from AT&T to Google. Trace route & pings are good up to 12.94.87.18. AT&T says that is google's router even though it is there IP. Anyone know how to let google know there is an issue with one of there AT&T pipes? -Louis
Once upon a time, Louis Arsenault <louis@ntinet.com> said:
We are noticing a packet loss issue on our AT&T circuit to Google service. I have an open ticket with AT&T but they insist that it is a google issue. We are getting 50% packet loss to both www.google.com and 8.8.8.8. These are both taking the same route jumping from AT&T to Google. Trace route & pings are good up to 12.94.87.18. AT&T says that is google's router even though it is there IP.
I'm seeing the same thing to Google via CenturyLink (which goes through AT&T). The last AT&T hop with reverse DNS appears to be in Atlanta. -- Chris Adams <cmadams@hiwaay.net> Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble.
AT&T says the 12.94.87.18 is there hand off in Washington DC. -Louis On Tue, Oct 18, 2011 at 11:58 PM, Chris Adams <cmadams@hiwaay.net> wrote:
Once upon a time, Louis Arsenault <louis@ntinet.com> said:
We are noticing a packet loss issue on our AT&T circuit to Google service. I have an open ticket with AT&T but they insist that it is a google issue. We are getting 50% packet loss to both www.google.com and 8.8.8.8. These are both taking the same route jumping from AT&T to Google. Trace route & pings are good up to 12.94.87.18. AT&T says that is google's router even though it is there IP.
I'm seeing the same thing to Google via CenturyLink (which goes through AT&T). The last AT&T hop with reverse DNS appears to be in Atlanta. -- Chris Adams <cmadams@hiwaay.net> Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble. _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
On Tue, Oct 18, 2011 at 10:46 PM, Louis Arsenault <louis@ntinet.com> wrote:
We are noticing a packet loss issue on our AT&T circuit to Google service. I have an open ticket with AT&T but they insist that it is a google issue. We are getting 50% packet loss to both www.google.com and 8.8.8.8. These are both taking the same route jumping from AT&T to Google. Trace route & pings are good up to 12.94.87.18. AT&T says that is google's router even though it is there IP.
Anyone know how to let google know there is an issue with one of there AT&T pipes?
Most likely they already know. Just in case they don't, I've forwarded your message to someone there :)
participants (3)
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Avleen Vig -
Chris Adams -
Louis Arsenault