06/30/2017 19:51:00 GMT - Field Service have arrived at the first testing location and will begin taking initial light level readings to further isolate the suspected fiber damage in cooperation with the Transport NOC. 06/30/2017 19:35:05 GMT - The Transport NOC has responded to a suspected fiber cut in Dallas, TX that is impacting unprotected services, and are working to dispatch Field Services at this time, but an estimated time of arrival is not available. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve. -- *Richard Cook* IT Manager | rateGenius, Inc. *p:* 512-302-6358 | *e: rcook@rategenius.com <rcook@rategenius.com>* <http://www.rategenius.com/> *Mail:* 9300 United Dr. Ste 3-180 Austin, Tx 78758 _________________________________________________________ The information in this email may be confidential and/or privileged. This email may be reviewed only by the intended recipient named above. Any review, use or disclosure of the information contained in this email, or any attachments by anyone other than the intended recipient, is prohibited. If you have received this email in error, please immediately notify the sender and permanently delete this email from your system. *P* *Please consider the environment and only print this email if absolutely necessary.* *P* -- The information in this email may be confidential and/or privileged. This email may be reviewed only by the intended recipient named above. Any review, use or disclosure of the information contained in this email, or any attachments by anyone other than the intended recipient, is prohibited. If you have received this email in error, please immediately notify the sender and permanently delete this email from your system.