Peering out of Spectrum/Charter issues?
We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar? -- JamesSharp Senior Voice Engineer Engineering | Convoso, Inc 818-337-6365 <tel: 818-337-6365> jsharp@convoso.com <mailto:jsharp@convoso.com> www.convoso.com <//www.convoso.com> 22837 Ventura Blvd. Suite 300 Woodland Hills, CA 91364
We have seen similar. We have seen increased spikes in latency and drops as well to two of our datacenters in Texas. The common theme for our users with high latency and drops is they are using Spectrum home internet. Everyone not using Spectrum is not having any issues. We are mainly located in Texas. From: Outages <outages-bounces@outages.org> On Behalf Of James Sharp via Outages Sent: Wednesday, July 12, 2023 12:50 PM To: outages@outages.org Subject: [outages] Peering out of Spectrum/Charter issues? We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar? -- James Sharp Senior <https://us.report.cybergraph.mimecast.com/alert-details/?dep=vzC%2FLz25EQ%2B482zFS%2BX7KQ%3D%3D2Zzo4YRz9uTBZcKv39rBgGBWOV99WDUVyC3O4%2FzRAhpwPJoSxXFB6K54zM3DZlWVX6hfWISDLsHrzzYmhgaVJFq3JgeADu2I0TiYkJpvWLi4MTrrftthSj%2FmbzFEZ9KKz8pZEtJekfK5AAo1rLlHyqQOp6tgHyw0gxZrdWs9GJx6r6dFXy2C2wh4%2FEmU5rmt6y2ZKtZFUVqp0nrAWqOAYlBAP18mo1erwYJvRLGnD8azX0eaWbh4oU0he5urzw1laqUvfzquxSeELrUpELOXdq1BDMc8%2BMOVMz8wjfi9thPHIPfy%2FtqAWVbk1xfJqP9HfyA57Emv73ZLeMHQAtxII9RRkoQpX5MrHgB6y8ge8lik%2F8x5q7IupEcmm9EQsnTnVunbejOktWh%2B3cYr%2BC07E8JH9ao%2B3KqQm8IGzmIFw3%2FfeyVZ5bMvk7cssqykSqZf2O74k%2F%2FyKHRteUvni1N0%2BTFpo8xmtz9M5LauOGt9VM7yZQjR39SK45%2B43Yo1TUY0oE24U8m%2Fwzttl2bDGTJdJOgrylCHAk6EH%2F%2BAwUERPP4%3D> We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar? -- James Sharp Senior Voice Engineer Engineering | Convoso, Inc [Image removed by sender.] 818-337-6365<tel:%20818-337-6365> [Image removed by sender.] jsharp@convoso.com<mailto:jsharp@convoso.com> [Image removed by sender.] www.convoso.com<file://www.convoso.com> [Image removed by sender.] 22837 Ventura Blvd. Suite 300 Woodland Hills, CA 91364 [Image removed by sender.] ----- Information contained in this transmission is attorney privileged and confidential. It is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by telephone.
We also were seeing this in Maine - a few minutes ago it looks like Spectrum stopped handing off to HE and all the latency and packet loss we were seeing dropped off. On Wed, Jul 12, 2023 at 2:33 PM Warren, David via Outages < outages@outages.org> wrote:
We have seen similar. We have seen increased spikes in latency and drops as well to two of our datacenters in Texas. The common theme for our users with high latency and drops is they are using Spectrum home internet. Everyone not using Spectrum is not having any issues. We are mainly located in Texas.
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *James Sharp via Outages *Sent:* Wednesday, July 12, 2023 12:50 PM *To:* outages@outages.org *Subject:* [outages] Peering out of Spectrum/Charter issues?
We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar?
-- James Sharp
Senior Voice Engineer
Engineering | Convoso, Inc
[image: Image removed by sender.]
818-337-6365 <%20818-337-6365>
[image: Image removed by sender.]
jsharp@convoso.com
[image: Image removed by sender.]
www.convoso.com
[image: Image removed by sender.]
22837 Ventura Blvd. Suite 300 Woodland Hills, CA 91364
[image: Image removed by sender.]
------------------------------
Information contained in this transmission is attorney privileged and confidential. It is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by telephone. _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
Just spoke to Spectrum about my Fort Worth, Texas site and they say there's a massive multi-node outage impacting thousands of customers. TV/Internet/Phone all down. Spectrum's master outage ticket is #INC000027382946. No ETA yet. Dallas sites 30 miles east seem fine. - Cary On Wed, Jul 12, 2023 at 2:33 PM Warren, David via Outages < outages@outages.org> wrote:
We have seen similar. We have seen increased spikes in latency and drops as well to two of our datacenters in Texas. The common theme for our users with high latency and drops is they are using Spectrum home internet. Everyone not using Spectrum is not having any issues. We are mainly located in Texas.
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *James Sharp via Outages *Sent:* Wednesday, July 12, 2023 12:50 PM *To:* outages@outages.org *Subject:* [outages] Peering out of Spectrum/Charter issues?
We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar?
-- James Sharp
Senior Voice Engineer
Engineering | Convoso, Inc
[image: Image removed by sender.]
818-337-6365 <%20818-337-6365>
[image: Image removed by sender.]
jsharp@convoso.com
[image: Image removed by sender.]
www.convoso.com
[image: Image removed by sender.]
22837 Ventura Blvd. Suite 300 Woodland Hills, CA 91364
[image: Image removed by sender.]
------------------------------
Information contained in this transmission is attorney privileged and confidential. It is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by telephone. _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
We started having fiber connection flapping issues at 17:15 UTC. We're outside Milwaukee WI. Spectrum Fiber support said it's a nationwide issue. No ETA. On Wed, Jul 12, 2023 at 1:48 PM Cary Wiedemann via Outages < outages@outages.org> wrote:
Just spoke to Spectrum about my Fort Worth, Texas site and they say there's a massive multi-node outage impacting thousands of customers. TV/Internet/Phone all down.
Spectrum's master outage ticket is #INC000027382946. No ETA yet.
Dallas sites 30 miles east seem fine.
- Cary
On Wed, Jul 12, 2023 at 2:33 PM Warren, David via Outages < outages@outages.org> wrote:
We have seen similar. We have seen increased spikes in latency and drops as well to two of our datacenters in Texas. The common theme for our users with high latency and drops is they are using Spectrum home internet. Everyone not using Spectrum is not having any issues. We are mainly located in Texas.
*From:* Outages <outages-bounces@outages.org> *On Behalf Of *James Sharp via Outages *Sent:* Wednesday, July 12, 2023 12:50 PM *To:* outages@outages.org *Subject:* [outages] Peering out of Spectrum/Charter issues?
We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar?
-- James Sharp
Senior Voice Engineer
Engineering | Convoso, Inc
[image: Image removed by sender.]
818-337-6365 <%20818-337-6365>
[image: Image removed by sender.]
jsharp@convoso.com
[image: Image removed by sender.]
www.convoso.com
[image: Image removed by sender.]
22837 Ventura Blvd. Suite 300 Woodland Hills, CA 91364
[image: Image removed by sender.]
------------------------------
Information contained in this transmission is attorney privileged and confidential. It is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by telephone. _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (5)
-
Cary Wiedemann -
George Metz -
James Sharp -
matt.warren -
Warren, David