Outage ns1-ns5.he.net, clientHold in WHOIS for he.net
Hello Outages, Seeing a bunch of resolution failures on our resolvers, after diagnosis I tracked it down to HE.net being in clientHold: Domain Name: HE.NET Registry Domain ID: 486609_DOMAIN_NET-VRSN Registrar WHOIS Server: whois.networksolutions.com Registrar URL: http://networksolutions.com Updated Date: 2024-07-04T15:06:46Z Creation Date: 1995-07-31T04:00:00Z Registry Expiry Date: 2033-07-30T04:00:00Z Registrar: Network Solutions, LLC Registrar IANA ID: 2 Registrar Abuse Contact Email: domain.operations@web.com Registrar Abuse Contact Phone: +1.8777228662 Domain Status: clientHold https://icann.org/epp#clientHold Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited Name Server: NS1.HE.NET Name Server: NS2.HE.NET Name Server: NS3.HE.NET Name Server: NS4.HE.NET Name Server: NS5.HE.NET DNSSEC: unsigned URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
Last update of whois database: 2024-07-04T18:19:09Z <<<
ns1-5.he.net stopped resolving due to this as HE.net disappeared from the .net zone, so all domains that use them as a authoritative DNS might stop resolving soon as well. Kind regards, Tom Hek _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
I’m seeing the same issues. For those who don’t know the clientHold status code tells a domain's registry to not activate a domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when a domain is subject to deletion. Given the expiry of this domain is 2033 something else is going on… anyone have a contact at HE who could shead some light on this situation? Sent from Gmail Mobile On Fri, Jul 5, 2024 at 04:28 Tom Hek via Outages <outages@outages.org> wrote:
Hello Outages,
Seeing a bunch of resolution failures on our resolvers, after diagnosis I tracked it down to HE.net being in clientHold:
Domain Name: HE.NET Registry Domain ID: 486609_DOMAIN_NET-VRSN Registrar WHOIS Server: whois.networksolutions.com Registrar URL: http://networksolutions.com Updated Date: 2024-07-04T15:06:46Z Creation Date: 1995-07-31T04:00:00Z Registry Expiry Date: 2033-07-30T04:00:00Z Registrar: Network Solutions, LLC Registrar IANA ID: 2 Registrar Abuse Contact Email: domain.operations@web.com Registrar Abuse Contact Phone: +1.8777228662 Domain Status: clientHold https://icann.org/epp#clientHold Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited Name Server: NS1.HE.NET Name Server: NS2.HE.NET Name Server: NS3.HE.NET Name Server: NS4.HE.NET Name Server: NS5.HE.NET DNSSEC: unsigned URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
Last update of whois database: 2024-07-04T18:19:09Z <<<
ns1-5.he.net stopped resolving due to this as HE.net disappeared from the .net zone, so all domains that use them as a authoritative DNS might stop resolving soon as well.
Kind regards,
Tom Hek _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
Hopefully somebody who actually works at Hurricane Electric will chime in fairly promptly, and let us restrain comment on this list to that actual thread. Any further commentary that does not involve an he employee should move over to -discuss. On July 4, 2024 2:34:59 PM EDT, "Michael B. Williams via Outages" <outages@outages.org> wrote:
I’m seeing the same issues.
For those who don’t know the clientHold status code tells a domain's registry to not activate a domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when a domain is subject to deletion. Given the expiry of this domain is 2033 something else is going on… anyone have a contact at HE who could shead some light on this situation?
Sent from Gmail Mobile
On Fri, Jul 5, 2024 at 04:28 Tom Hek via Outages <outages@outages.org> wrote:
Hello Outages,
Seeing a bunch of resolution failures on our resolvers, after diagnosis I tracked it down to HE.net being in clientHold:
Domain Name: HE.NET Registry Domain ID: 486609_DOMAIN_NET-VRSN Registrar WHOIS Server: whois.networksolutions.com Registrar URL: http://networksolutions.com Updated Date: 2024-07-04T15:06:46Z Creation Date: 1995-07-31T04:00:00Z Registry Expiry Date: 2033-07-30T04:00:00Z Registrar: Network Solutions, LLC Registrar IANA ID: 2 Registrar Abuse Contact Email: domain.operations@web.com Registrar Abuse Contact Phone: +1.8777228662 Domain Status: clientHold https://icann.org/epp#clientHold Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited Name Server: NS1.HE.NET Name Server: NS2.HE.NET Name Server: NS3.HE.NET Name Server: NS4.HE.NET Name Server: NS5.HE.NET DNSSEC: unsigned URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
Last update of whois database: 2024-07-04T18:19:09Z <<<
ns1-5.he.net stopped resolving due to this as HE.net disappeared from the .net zone, so all domains that use them as a authoritative DNS might stop resolving soon as well.
Kind regards,
Tom Hek _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Sent from my Android device with K-9 Mail. Please excuse my brevity. _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
I have a report that the CEO of Hurricane Electric is working on this as of 1512EDT. I approve of the scale of this response. :-) Cheers, -- jra On July 4, 2024 2:40:59 PM EDT, Jay Ashworth via Outages <outages@outages.org> wrote:
Hopefully somebody who actually works at Hurricane Electric will chime in fairly promptly, and let us restrain comment on this list to that actual thread.
Any further commentary that does not involve an he employee should move over to -discuss.
On July 4, 2024 2:34:59 PM EDT, "Michael B. Williams via Outages" <outages@outages.org> wrote:
I’m seeing the same issues.
For those who don’t know the clientHold status code tells a domain's registry to not activate a domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when a domain is subject to deletion. Given the expiry of this domain is 2033 something else is going on… anyone have a contact at HE who could shead some light on this situation?
Sent from Gmail Mobile
On Fri, Jul 5, 2024 at 04:28 Tom Hek via Outages <outages@outages.org> wrote:
Hello Outages,
Seeing a bunch of resolution failures on our resolvers, after diagnosis I tracked it down to HE.net being in clientHold:
Domain Name: HE.NET Registry Domain ID: 486609_DOMAIN_NET-VRSN Registrar WHOIS Server: whois.networksolutions.com Registrar URL: http://networksolutions.com Updated Date: 2024-07-04T15:06:46Z Creation Date: 1995-07-31T04:00:00Z Registry Expiry Date: 2033-07-30T04:00:00Z Registrar: Network Solutions, LLC Registrar IANA ID: 2 Registrar Abuse Contact Email: domain.operations@web.com Registrar Abuse Contact Phone: +1.8777228662 Domain Status: clientHold https://icann.org/epp#clientHold Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited Name Server: NS1.HE.NET Name Server: NS2.HE.NET Name Server: NS3.HE.NET Name Server: NS4.HE.NET Name Server: NS5.HE.NET DNSSEC: unsigned URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
Last update of whois database: 2024-07-04T18:19:09Z <<<
ns1-5.he.net stopped resolving due to this as HE.net disappeared from the .net zone, so all domains that use them as a authoritative DNS might stop resolving soon as well.
Kind regards,
Tom Hek _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Sent from my Android device with K-9 Mail. Please excuse my brevity. -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
I wrote:
I have a report that the CEO of Hurricane Electric is working on this as of 1512EDT.
I approve of the scale of this response. :-)
Turns out they've been on this for HOURS, and the top guy is not happen that NetSol isn't taking his calls: Copied from his email to NANOG: === Network Solutions has decided to put our domain name on Client Hold due to a single phishing complaint about a web page, which happens to just be a page of information about another domain from bgp.he.net. Network Solutions has been contacted, and refuses to handle this issue in ANY expedited manner. Executives from Hurricane have been calling and emailing Network Solutions for HOURS trying to have this addressed. If anyone has an escalation contact at Network Solutions, please email it to me at redhead@lightning.net, or rfishler@he.net. Thanks. Reid Fishler Sr Director Hurricane Electric === -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
Damned keyboard. To complete: It's pretty common to have locks in your system such that you don't gratuitously turn off the electricity to a Hospital or Transit system without looking; the same sort of thing should be in effect at Network Solutions, but apparently is not. I don't expect this will end well for them; it doesn't take much to justify *filing* a lawsuit. We'll keep you up to date as this story progresses. Please, no replies to either copy of this message; stay on the active threads. Cheers, -- jr '<admin/>' a ----- Original Message -----
From: "jra" <jra@baylink.com> To: outages@outages.org Cc: "Outages Discussion" <outages-discussion@outages.org> Sent: Thursday, July 4, 2024 3:46:25 PM Subject: STATUS UPDATE: Hurricane Electric ICANN Hold
I wrote:
I have a report that the CEO of Hurricane Electric is working on this as of 1512EDT.
I approve of the scale of this response. :-)
Turns out they've been on this for HOURS, and the top guy is not happen that NetSol isn't taking his calls:
Copied from his email to NANOG: === Network Solutions has decided to put our domain name on Client Hold due to a single phishing complaint about a web page, which happens to just be a page of information about another domain from bgp.he.net. Network Solutions has been contacted, and refuses to handle this issue in ANY expedited manner. Executives from Hurricane have been calling and emailing Network Solutions for HOURS trying to have this addressed. If anyone has an escalation contact at Network Solutions, please email it to me at redhead@lightning.net, or rfishler@he.net. Thanks.
Reid Fishler Sr Director Hurricane Electric ===
-- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
-- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
Though I haven't seen anything as yet from Reid, I have a report that the ClientHold was cleared around 1620EDT, and my whois reflects this. If you have DNS zones hosted by HE, check that they're behaving as you expect folks. Thanks to everyone who yanked on a rope, and yes, NetSol, we *will* expect an After-Action Report on this. Cheers, -- jra ----- Original Message -----
From: "Jay R. Ashworth via Outages-discussion" <outages-discussion@outages.org> To: outages@outages.org Cc: "Outages Discussion" <outages-discussion@outages.org> Sent: Thursday, July 4, 2024 3:46:25 PM Subject: [Outages-discussion] STATUS UPDATE: Hurricane Electric ICANN Hold
I wrote:
I have a report that the CEO of Hurricane Electric is working on this as of 1512EDT.
I approve of the scale of this response. :-)
Turns out they've been on this for HOURS, and the top guy is not happen that NetSol isn't taking his calls:
Copied from his email to NANOG: === Network Solutions has decided to put our domain name on Client Hold due to a single phishing complaint about a web page, which happens to just be a page of information about another domain from bgp.he.net. Network Solutions has been contacted, and refuses to handle this issue in ANY expedited manner. Executives from Hurricane have been calling and emailing Network Solutions for HOURS trying to have this addressed. If anyone has an escalation contact at Network Solutions, please email it to me at redhead@lightning.net, or rfishler@he.net. Thanks.
Reid Fishler Sr Director Hurricane Electric ===
-- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ Outages-discussion mailing list Outages-discussion@outages.org https://puck.nether.net/mailman/listinfo/outages-discussion
-- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
The CEO himself is working on it? Excellent… Sent from Gmail Mobile On Fri, Jul 5, 2024 at 05:25 Jay Ashworth <jra@baylink.com> wrote:
I have a report that the CEO of Hurricane Electric is working on this as of 1512EDT.
I approve of the scale of this response. :-)
Cheers, -- jra
On July 4, 2024 2:40:59 PM EDT, Jay Ashworth via Outages < outages@outages.org> wrote:
Hopefully somebody who actually works at Hurricane Electric will chime in fairly promptly, and let us restrain comment on this list to that actual thread.
Any further commentary that does not involve an he employee should move over to -discuss.
On July 4, 2024 2:34:59 PM EDT, "Michael B. Williams via Outages" < outages@outages.org> wrote:
I’m seeing the same issues.
For those who don’t know the clientHold status code tells a domain's registry to not activate a domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when a domain is subject to deletion. Given the expiry of this domain is 2033 something else is going on… anyone have a contact at HE who could shead some light on this situation?
Sent from Gmail Mobile
On Fri, Jul 5, 2024 at 04:28 Tom Hek via Outages <outages@outages.org> wrote:
Hello Outages,
Seeing a bunch of resolution failures on our resolvers, after diagnosis I tracked it down to HE.net being in clientHold:
Domain Name: HE.NET Registry Domain ID: 486609_DOMAIN_NET-VRSN Registrar WHOIS Server: whois.networksolutions.com Registrar URL: http://networksolutions.com Updated Date: 2024-07-04T15:06:46Z Creation Date: 1995-07-31T04:00:00Z Registry Expiry Date: 2033-07-30T04:00:00Z Registrar: Network Solutions, LLC Registrar IANA ID: 2 Registrar Abuse Contact Email: domain.operations@web.com Registrar Abuse Contact Phone: +1.8777228662 Domain Status: clientHold https://icann.org/epp#clientHold Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited Name Server: NS1.HE.NET Name Server: NS2.HE.NET Name Server: NS3.HE.NET Name Server: NS4.HE.NET Name Server: NS5.HE.NET DNSSEC: unsigned URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
> Last update of whois database: 2024-07-04T18:19:09Z <<<
ns1-5.he.net stopped resolving due to this as HE.net disappeared from the .net zone, so all domains that use them as a authoritative DNS might stop resolving soon as well.
Kind regards,
Tom Hek _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
-- Sent from my Android device with K-9 Mail. Please excuse my brevity.
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (4)
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Jay Ashworth via Outages -
Jay R. Ashworth via Outages
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Michael B. Williams via Outages
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Tom Hek via Outages