Thanks for all the replies. I saw the packet loss too. Which ended up being the cause. I too see it cleared about 10-15 minutes ago. Have tickets open with them. No Master ticket in their portal. Mauricio On Fri, Jan 16, 2015 at 10:17 AM, Chris Stone via Outages < outages@outages.org> wrote:

We are seeing a ton of packet loss to the data center where our VoIP servers are. This is only when traversing the Cogent -> L3 networks. I just rerouted all to use only our direct L3 connection and all is fine.

Don't know if this applies at all to your situation or not - I don't have SIP trunks with L3 directly to test. The Fortrust data center has opened a ticket with L3. The L3 ticket number, if it helps, is 8793514.

Chris

On 01/16/2015 08:54 AM, Mauricio Lizano via Outages wrote:

Anybody else experiencing call quality issues with Level 3 SIP trunks? Termination and Orig?

Thanks,

-- Mauricio Lizano

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-- Mauricio Lizano 8821-6575 http://cr.linkedin.com/pub/mauricio-lizano/14/162/5b5

We aren't on level3 but we've seen packet loss coming from Level3 to XO in DFW. Joseph -----Original Message----- From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Chris Boyd via Outages Sent: Friday, January 16, 2015 10:54 AM To: outages@outages.org Subject: Re: [outages] Level 3 call cuality issues

On Jan 16, 2015, at 10:37 AM, Mauricio Lizano via Outages <outages@outages.org> wrote:

Thanks for all the replies. I saw the packet loss too. Which ended up being the cause. I too see it cleared about 10-15 minutes ago. Have tickets open with them. No Master ticket in their portal.

I'll confirm, at least for packets crossing Level3 in Dallas. We were seeing issues starting about 7:30 AM CST this morning, but it looks good now. --Chris _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages