I'm going to write this, purposely, while I'm still cranky. If you're going to route outages- into a ticketing system, you'd better make sure that *NOTHING* can leak back out to the list, or we will terminate you with extreme prejudice. I phrased it most carefully. </admin> Cheers, -- jr 'not' a -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274