OVH IPv6 100% Package Loss in BHS (Canada DC)
Hey Does anyone have a proper contact point for OVH NOC (besides noc@ovh.net ?) Traceroute is showing 100% package loss on an IPv6 path in their AS, despite being routable from other ASes. I've reported it for hours but have no reaction from them. Is it normal? ( Should we, as an Internet community, make a plan of attack regarding accountability on responsiveness for large ISP providers in the light of the recent Level3 incident? ) Anyway, below you can find the problematic traceroute. # wget http://[2607:5300:60:6195::1] --2020-09-07 05:39:39-- http://[2607:5300:60:6195::1]/ Connecting to [2607:5300:60:6195::1]:80... failed: Connection timed out. # traceroute 2607:5300:60:6195::1 traceroute to 2607:5300:60:6195::1 (2607:5300:60:6195::1), 30 hops max, 80 byte packets 1 * * * 2 xe-0-0-25-1.a01.atlnga05.us.bb.gin.ntt.net (2001:418:0:5000::622) 1.012 ms 1.012 ms 1.017 ms 3 ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.635 ms ae-16.r22.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::20e) 1.004 ms ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.646 ms 4 ae-9.r04.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::14d) 1.077 ms 1.079 ms 1.075 ms 5 2001:418:0:4000::a2 (2001:418:0:4000::a2) 1.052 ms * 1.036 ms 6 rest-bb1-v6.telia.net (2001:2000:3019:73::1) 16.727 ms ash-bb2-v6.telia.net (2001:2000:3019:74::1) 13.431 ms 13.480 ms 7 * * * 8 be100-1007.nwk-5-a9.nj.us (2607:5300::2) 17.916 ms * * 9 be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 27.694 ms 25.405 ms 29.696 ms 10 vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 27.329 ms 27.455 ms 24.885 ms 11 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 24.216 ms 24.391 ms 24.381 ms 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * If it helps, I tested connectivity through 3 other continents and they work ok. Seems BGP resolves it to the right ASN but there is a routing dead-end inside the BHS router config. Traceroute working from other locations, if it helps: Germany (Hetzner): traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte packets 1 ex9k1.dc7.fsn1.hetzner.com (2a01:4f8::a:16:a) 0.489 ms 0.478 ms 0.471 ms 2 core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.464 ms core24.fsn1.hetzner.com (2a01:4f8:0:3::275) 0.434 ms core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.447 ms 3 core5.fra.hetzner.com (2a01:4f8:0:3::33a) 16.099 ms core0.fra.hetzner.com (2a01:4f8:0:3::365) 5.107 ms core5.fra.hetzner.com (2a01:4f8:0:3::33a) 16.090 ms 4 core9.fra.hetzner.com (2a01:4f8:0:3::2fa) 5.438 ms 5.433 ms core8.fra.hetzner.com (2a01:4f8:0:3::33d) 5.409 ms 5 * * * 6 2001:41d0::257b (2001:41d0::257b) 6.192 ms * 2001:41d0::2579 (2001:41d0::2579) 5.766 ms 7 2001:41d0:aaaa:100::3 (2001:41d0:aaaa:100::3) 22.947 ms 16.798 ms 23.640 ms 8 * * 2001:41d0:aaaa:100::2 (2001:41d0:aaaa:100::2) 6.062 ms 9 * * * 10 * * * 11 * * * 12 be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 95.367 ms 96.431 ms be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 98.105 ms 13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 94.740 ms vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 95.564 ms 93.632 ms 14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 94.240 ms 2001:41d0:0:50::6:80d (2001:41d0:0:50::6:80d) 91.366 ms 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 94.574 ms 15 * * * 16 ca1.beetux.com (2607:5300:60:6195::1) 91.282 ms !X 92.104 ms !X 92.496 ms !X Brazil: traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte packet s 1 hsrp.gcore.lu (2a03:90c0:186::3) 0.704 ms 0.457 ms 0.669 ms 2 2a03:90c0:180:1:253::226 (2a03:90c0:180:1:253::226) 0.695 ms 0.668 ms 0.6 44 ms 3 g-core-labs.sanpaolo7.spa.seabone.net (2001:41a8:5200:2::1e1) 0.734 ms 2001 :1498:1:bf1::1 (2001:1498:1:bf1::1) 0.723 ms 0.701 ms 4 mia15-loop0-v6.mia.seabone.net (2001:41a8:4020::f) 109.816 ms 110.905 ms 2 001:1498:1::100:138 (2001:1498:1::100:138) 134.126 ms 5 2001:1498:1::32:113 (2001:1498:1::32:113) 110.835 ms * 2001:1498:1::32:146 (2001:1498:1::32:146) 131.040 ms 6 * * * 7 * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 137.615 ms * 8 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 137.997 ms * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 133.250 ms 9 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.065 ms 2001:41d0:0:50::6:80d (2 001:41d0:0:50::6:80d) 130.865 ms vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.1 55 ms 10 2001:41d0:0:50::6:80f (2001:41d0:0:50::6:80f) 132.028 ms * * 11 ca1.beetux.com (2607:5300:60:6195::1) 121.118 ms !X 132.094 ms !X 148.398 ms !X Singapore: traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte packets 1 2400:6180:0:d1:ffff:ffff:ffff:fff2 (2400:6180:0:d1:ffff:ffff:ffff:fff2) 0.659 ms 0.638 ms 0.619 ms 2 2604:a880:ffff:9::26a (2604:a880:ffff:9::26a) 0.960 ms 2604:a880:ffff:9::276 (2604:a880:ffff:9::276) 1.077 ms 1.057 ms 3 2604:a880:ffff:9::265 (2604:a880:ffff:9::265) 0.865 ms 2604:a880:ffff:9::271 (2604:a880:ffff:9::271) 0.884 ms 2604:a880:ffff:9::263 (2604:a880:ffff:9::263) 0.835 ms 4 2604:a880:ffff:9:0:1:0:6 (2604:a880:ffff:9:0:1:0:6) 1.148 ms 2604:a880:ffff:9:0:1:0:e (2604:a880:ffff:9:0:1:0:e) 1.135 ms 2604:a880:ffff:9:0:1:0:4 (2604:a880:ffff:9:0:1:0:4) 1.105 ms 5 2403:e800:508:100::1 (2403:e800:508:100::1) 1.205 ms * * 6 * * * 7 * * * 8 * * * 9 * * * 10 be100-104.pao-sv8-bb1-a9.ca.us (2607:5300::24) 168.764 ms 186.737 ms 186.765 ms 11 be100-1371.chi-5-a9.il.us (2607:5300::af) 211.537 ms be100-1370.chi-1-a9.il.us (2607:5300::59) 222.876 ms 204.043 ms 12 be103.bhs-g1-nc5.qc.ca (2607:5300::1c8) 408.785 ms 265.277 ms 230.064 ms 13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 230.897 ms 230.898 ms 230.683 ms 14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 228.107 ms 246.649 ms 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 250.099 ms 15 * * * 16 ca1.beetux.com (2607:5300:60:6195::1) 244.269 ms !X 230.678 ms !X 245.223 ms !X
OVH is a very nice service while its running. If u need support ... just cry. Weekends and Hollidays, you can not talk with support, just a ticket system readed only in the next business day... As an OVH customer since 2005, i appreciate the quality but the small invidents i had i the past takes long time to be resolved. Again, while is running is perfect... Cross fingers and power up a light to GOD may help. Em seg, 7 de set de 2020 14:22, Vlad Dascalu via Outages < outages@outages.org> escreveu:
Hey
Does anyone have a proper contact point for OVH NOC (besides noc@ovh.net ?)
Traceroute is showing 100% package loss on an IPv6 path in their AS, despite being routable from other ASes. I've reported it for hours but have no reaction from them. Is it normal?
( Should we, as an Internet community, make a plan of attack regarding accountability on responsiveness for large ISP providers in the light of the recent Level3 incident? )
Anyway, below you can find the problematic traceroute.
# wget http://[2607:5300:60:6195::1] --2020-09-07 05:39:39-- http://[2607:5300:60:6195::1]/ Connecting to [2607:5300:60:6195::1]:80... failed: Connection timed out.
# traceroute 2607:5300:60:6195::1 traceroute to 2607:5300:60:6195::1 (2607:5300:60:6195::1), 30 hops max, 80 byte packets 1 * * * 2 xe-0-0-25-1.a01.atlnga05.us.bb.gin.ntt.net (2001:418:0:5000::622) 1.012 ms 1.012 ms 1.017 ms 3 ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.635 ms ae-16.r22.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::20e) 1.004 ms ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.646 ms 4 ae-9.r04.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::14d) 1.077 ms 1.079 ms 1.075 ms 5 2001:418:0:4000::a2 (2001:418:0:4000::a2) 1.052 ms * 1.036 ms 6 rest-bb1-v6.telia.net (2001:2000:3019:73::1) 16.727 ms ash-bb2-v6.telia.net (2001:2000:3019:74::1) 13.431 ms 13.480 ms 7 * * * 8 be100-1007.nwk-5-a9.nj.us (2607:5300::2) 17.916 ms * * 9 be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 27.694 ms 25.405 ms 29.696 ms 10 vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 27.329 ms 27.455 ms 24.885 ms 11 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 24.216 ms 24.391 ms 24.381 ms 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * *
If it helps, I tested connectivity through 3 other continents and they work ok. Seems BGP resolves it to the right ASN but there is a routing dead-end inside the BHS router config.
Traceroute working from other locations, if it helps:
Germany (Hetzner): traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte packets 1 ex9k1.dc7.fsn1.hetzner.com (2a01:4f8::a:16:a) 0.489 ms 0.478 ms 0.471 ms 2 core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.464 ms core24.fsn1.hetzner.com (2a01:4f8:0:3::275) 0.434 ms core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.447 ms 3 core5.fra.hetzner.com (2a01:4f8:0:3::33a) 16.099 ms core0.fra.hetzner.com (2a01:4f8:0:3::365) 5.107 ms core5.fra.hetzner.com (2a01:4f8:0:3::33a) 16.090 ms 4 core9.fra.hetzner.com (2a01:4f8:0:3::2fa) 5.438 ms 5.433 ms core8.fra.hetzner.com (2a01:4f8:0:3::33d) 5.409 ms 5 * * * 6 2001:41d0::257b (2001:41d0::257b) 6.192 ms * 2001:41d0::2579 (2001:41d0::2579) 5.766 ms 7 2001:41d0:aaaa:100::3 (2001:41d0:aaaa:100::3) 22.947 ms 16.798 ms 23.640 ms 8 * * 2001:41d0:aaaa:100::2 (2001:41d0:aaaa:100::2) 6.062 ms 9 * * * 10 * * * 11 * * * 12 be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 95.367 ms 96.431 ms be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 98.105 ms 13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 94.740 ms vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 95.564 ms 93.632 ms 14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 94.240 ms 2001:41d0:0:50::6:80d (2001:41d0:0:50::6:80d) 91.366 ms 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 94.574 ms 15 * * * 16 ca1.beetux.com (2607:5300:60:6195::1) 91.282 ms !X 92.104 ms !X 92.496 ms !X
Brazil: traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte packet s 1 hsrp.gcore.lu (2a03:90c0:186::3) 0.704 ms 0.457 ms 0.669 ms 2 2a03:90c0:180:1:253::226 (2a03:90c0:180:1:253::226) 0.695 ms 0.668 ms 0.6 44 ms 3 g-core-labs.sanpaolo7.spa.seabone.net (2001:41a8:5200:2::1e1) 0.734 ms 2001 :1498:1:bf1::1 (2001:1498:1:bf1::1) 0.723 ms 0.701 ms 4 mia15-loop0-v6.mia.seabone.net (2001:41a8:4020::f) 109.816 ms 110.905 ms 2 001:1498:1::100:138 (2001:1498:1::100:138) 134.126 ms 5 2001:1498:1::32:113 (2001:1498:1::32:113) 110.835 ms * 2001:1498:1::32:146 (2001:1498:1::32:146) 131.040 ms 6 * * * 7 * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 137.615 ms * 8 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 137.997 ms * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 133.250 ms 9 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.065 ms 2001:41d0:0:50::6:80d (2 001:41d0:0:50::6:80d) 130.865 ms vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.1 55 ms 10 2001:41d0:0:50::6:80f (2001:41d0:0:50::6:80f) 132.028 ms * * 11 ca1.beetux.com (2607:5300:60:6195::1) 121.118 ms !X 132.094 ms !X 148.398 ms !X
Singapore: traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte packets 1 2400:6180:0:d1:ffff:ffff:ffff:fff2 (2400:6180:0:d1:ffff:ffff:ffff:fff2) 0.659 ms 0.638 ms 0.619 ms 2 2604:a880:ffff:9::26a (2604:a880:ffff:9::26a) 0.960 ms 2604:a880:ffff:9::276 (2604:a880:ffff:9::276) 1.077 ms 1.057 ms 3 2604:a880:ffff:9::265 (2604:a880:ffff:9::265) 0.865 ms 2604:a880:ffff:9::271 (2604:a880:ffff:9::271) 0.884 ms 2604:a880:ffff:9::263 (2604:a880:ffff:9::263) 0.835 ms 4 2604:a880:ffff:9:0:1:0:6 (2604:a880:ffff:9:0:1:0:6) 1.148 ms 2604:a880:ffff:9:0:1:0:e (2604:a880:ffff:9:0:1:0:e) 1.135 ms 2604:a880:ffff:9:0:1:0:4 (2604:a880:ffff:9:0:1:0:4) 1.105 ms 5 2403:e800:508:100::1 (2403:e800:508:100::1) 1.205 ms * * 6 * * * 7 * * * 8 * * * 9 * * * 10 be100-104.pao-sv8-bb1-a9.ca.us (2607:5300::24) 168.764 ms 186.737 ms 186.765 ms 11 be100-1371.chi-5-a9.il.us (2607:5300::af) 211.537 ms be100-1370.chi-1-a9.il.us (2607:5300::59) 222.876 ms 204.043 ms 12 be103.bhs-g1-nc5.qc.ca (2607:5300::1c8) 408.785 ms 265.277 ms 230.064 ms 13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 230.897 ms 230.898 ms 230.683 ms 14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 228.107 ms 246.649 ms 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 250.099 ms 15 * * * 16 ca1.beetux.com (2607:5300:60:6195::1) 244.269 ms !X 230.678 ms !X 245.223 ms !X _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (2)
-
Rafael Ribeiro -
Vlad Dascalu