anyone else experiencing issues with digium / switchvox ? We're unable to spin up new servers, they all fail during the initialization steps. Existing servers also went offline, and the server gives a "500 Internal Server Error." -- Izzy Goldstein Chief Technology Officer - DevOps Master Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: https://telego.com/ Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
Sangoma has a service status dashboard where you can subscribe to email notifications for their services you want to monitor: https://trust.sangoma.com/ KP On Sun, Aug 30, 2026 at 1:07 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
anyone else experiencing issues with digium / switchvox ? We're unable to spin up new servers, they all fail during the initialization steps. Existing servers also went offline, and the server gives a "500 Internal Server Error."
--
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/
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They had a big issue yesterday, which caused servers to go down - how ? I don’t know We’re waiting for an RFO I didn’t see anything on the status page, maybe it wasn’t updated, or they don’t have metrics for whatever went down to monitor it. Izzy Goldstein Chief Technology Officer - DevOps Master Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: https://telego.com/ Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> On Mon, Aug 31, 2026 at 11:16 Kenneth Padgett <kenneth@itlifesaver.com> wrote:
Sangoma has a service status dashboard where you can subscribe to email notifications for their services you want to monitor:
KP
On Sun, Aug 30, 2026 at 1:07 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
anyone else experiencing issues with digium / switchvox ? We're unable to spin up new servers, they all fail during the initialization steps. Existing servers also went offline, and the server gives a "500 Internal Server Error."
--
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/
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It sounds like your servers may have been compromised because they weren't promptly patched to v8.4.0.2: https://go.sangoma.com/hubfs/On-Premises%20Sangoma%20Switchvox%20Security%20... KP On Mon, Aug 31, 2026 at 12:32 PM Izzy Goldstein - TeleGo < igoldstein@telego.net> wrote:
They had a big issue yesterday, which caused servers to go down - how ? I don’t know We’re waiting for an RFO
I didn’t see anything on the status page, maybe it wasn’t updated, or they don’t have metrics for whatever went down to monitor it.
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
On Mon, Aug 31, 2026 at 11:16 Kenneth Padgett <kenneth@itlifesaver.com> wrote:
Sangoma has a service status dashboard where you can subscribe to email notifications for their services you want to monitor:
KP
On Sun, Aug 30, 2026 at 1:07 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
anyone else experiencing issues with digium / switchvox ? We're unable to spin up new servers, they all fail during the initialization steps. Existing servers also went offline, and the server gives a "500 Internal Server Error."
--
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/
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Sounds about right, I'm not sure why they didn't post this or made customers aware on their PBX login pages. The ball was dropped on their end. We were compromised and I also noted some weird traffic going out of the phones which I was told they're not affected. Even with the patches and firmware updates across the company. Attackers also use the backup location and inject backdoors in the backup files so if you were, be mindful. On Wed, Sep 9, 2026 at 9:14 PM Kenneth Padgett via Outages < outages@outages.org> wrote:
It sounds like your servers may have been compromised because they weren't promptly patched to v8.4.0.2:
https://go.sangoma.com/hubfs/On-Premises%20Sangoma%20Switchvox%20Security%20...
KP
On Mon, Aug 31, 2026 at 12:32 PM Izzy Goldstein - TeleGo < igoldstein@telego.net> wrote:
They had a big issue yesterday, which caused servers to go down - how ? I don’t know We’re waiting for an RFO
I didn’t see anything on the status page, maybe it wasn’t updated, or they don’t have metrics for whatever went down to monitor it.
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
On Mon, Aug 31, 2026 at 11:16 Kenneth Padgett <kenneth@itlifesaver.com> wrote:
Sangoma has a service status dashboard where you can subscribe to email notifications for their services you want to monitor:
KP
On Sun, Aug 30, 2026 at 1:07 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
anyone else experiencing issues with digium / switchvox ? We're unable to spin up new servers, they all fail during the initialization steps. Existing servers also went offline, and the server gives a "500 Internal Server Error."
--
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email
reply
and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/
Thank you for using Outages Lists! For post outage discussion, please redirect to outages-discussion@outages.org
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Whats crazy to me is the timeline. They were made aware in April and published an update 3 days before the *responsible disclosure*. On Thu, Sep 10, 2026 at 7:42 AM bannereddivpool via Outages < outages@outages.org> wrote:
Sounds about right, I'm not sure why they didn't post this or made customers aware on their PBX login pages. The ball was dropped on their end. We were compromised and I also noted some weird traffic going out of the phones which I was told they're not affected. Even with the patches and firmware updates across the company. Attackers also use the backup location and inject backdoors in the backup files so if you were, be mindful.
On Wed, Sep 9, 2026 at 9:14 PM Kenneth Padgett via Outages < outages@outages.org> wrote:
It sounds like your servers may have been compromised because they weren't promptly patched to v8.4.0.2:
https://go.sangoma.com/hubfs/On-Premises%20Sangoma%20Switchvox%20Security%20...
KP
On Mon, Aug 31, 2026 at 12:32 PM Izzy Goldstein - TeleGo < igoldstein@telego.net> wrote:
They had a big issue yesterday, which caused servers to go down - how
? I
don’t know We’re waiting for an RFO
I didn’t see anything on the status page, maybe it wasn’t updated, or they don’t have metrics for whatever went down to monitor it.
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
On Mon, Aug 31, 2026 at 11:16 Kenneth Padgett <kenneth@itlifesaver.com
wrote:
Sangoma has a service status dashboard where you can subscribe to email notifications for their services you want to monitor:
KP
On Sun, Aug 30, 2026 at 1:07 PM Izzy Goldstein - TeleGo via Outages < outages@outages.org> wrote:
anyone else experiencing issues with digium / switchvox ? We're unable to spin up new servers, they all fail during the initialization steps. Existing servers also went offline, and the server gives a "500 Internal Server Error."
--
Izzy Goldstein
Chief Technology Officer - DevOps Master
Main: (212) 477-1000 x 2085 <(212)%20477-1000> <(212)%20477-1000> <(212)%20477-1000> <(212)%20477-1000>
Direct: (929) 477-2085
Website: https://telego.com/
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email
reply
and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> ______________________________________________ Outages mailing list outages@outages.org Sign up for an account https://lists.outages.org/accounts/signup/ To subscribe send an email to outages-join@outages.org To unsubscribe send an email to outages-leave@outages.org To contact the list owners outages-owner@outages.org Archives https://lists.outages.org/archives/list/outages@outages.org/
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participants (4)
-
bannereddivpool -
Dovid Bender -
Izzy Goldstein - TeleGo -
Kenneth Padgett