Here is respond from Level 3 "The IP NOC continues to investigate the routing issues for multiple customer after configuration changes to routing protocols on a device restored services for some. Troubleshooting is ongoing with no ETTR available." What the next step is: I am associating this ticket to the parent event for the outage. Timeline for next step: You will receive further updates from our event team as they are available. Please contact me if you have any questions.