Charter master ticket CIT# 5861904 Not resolved. Mitigated at 2:20 ET I've heard: Congested circuits in the St. Louis, MO area resulted in (potentially ongoing) packet loss. Further, call management systems responded to the packet loss by passing calls between backup systems resulting in further degradation and dropped calls. On Fri, May 16, 2014 at 3:56 PM, Jeremy Charles <JCharles@epic.com> wrote:

It looks like it affected service out of their Fitchburg, WI head-end as well. We have SIP service out of that head-end and we received a rash of helpdesk tickets about voice degradation on calls that we routed via Charter. Our degraded call times ranged from 11:45 through 13:06 CDT.

-----Original Message----- From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Stephens, Jamie A Sent: Friday, May 16, 2014 2:18 PM To: Mitch@basejp.com; anthony.hook3@gmail.com Cc: outages@outages.org Subject: Re: [outages] Charter SIP Service degradation

I'm hearing that this Is resolved

Sent from my phone, please excuse any typos

-----Original Message----- From: Anthony Hook [anthony.hook3@gmail.com] Received: Friday, 16 May 2014, 3:11PM To: Mitch@basejp.com [Mitch@basejp.com] CC: OUTAGES Mailing List [outages@outages.org] Subject: Re: [outages] Charter SIP Service degradation

Central Wisconsin, can confirm this report as well, however no additional information.

-- - Anthony Hook

On Fri, May 16, 2014 at 1:49 PM, Mitchell Kuch <mitch@basejp.com<mailto:mitch@basejp.com>> wrote: Charter Communications is experiencing a voice service degradation on their SIP & PRI circuits. CBNOC indicates this is a nationwide issue. We have been experiencing trouble in northern Michigan since ~13:00 ET.