The following is what I was sent yesterday by a customer after they talked to CL: XXX* Hosting Operations* xXX* Software as a Service, HVAC issues.* At approximately 11:53 AM ET today, August 27, 2015, the CenturyLink data center used for xxx SaaS informed us that they are experiencing a catastrophic HVAC failure. We have been very actively working with CenturyLink, but unfortunately their latest guidance is the failure will not be corrected for several hours. At this time xxx servers are beginning to experience thermal issues due to the HVAC failure, and performance has been impacted. There are also cascading failures occurring with the data center network systems, which are impacting xxx access. If there is not an unexpected improvement from the data center within the next 30 minutes (and we do not expect an improvement based on the latest update), we will begin a safe shutdown process on all xxx servers. Nothing since this and no ETR. On Aug 28, 2015 2:33 PM, "billw--- via Outages" <outages@outages.org> wrote:

I have some reports of a “catastrophic HVAC failure” in a CenturyLink datacenter that appears to be in New Jersey. Does anyone have any additional info about this or a possible ETR? I first heard about this late yesterday but apparently something is ongoing.

-Bill

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