PacWest Telecom SIP Outage since 1 am PST
PacWest Telecom has an inbound outage that they say began at approximately 1 am Pacific time today. I reported the outage at 5:15 am and was told there was a hardware failure overnight and that I would be switched to a different machine. 7:45 am and four phone calls later this remains down and no ETA is available.
We have a bunch of clients on PacWest and all is working over here… From: Josh Jacoby <josh@wholesalepbx.com<mailto:josh@wholesalepbx.com>> Date: Thursday, April 18, 2013 7:42 AM To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>> Subject: [outages] PacWest Telecom SIP Outage since 1 am PST PacWest Telecom has an inbound outage that they say began at approximately 1 am Pacific time today. I reported the outage at 5:15 am and was told there was a hardware failure overnight and that I would be switched to a different machine. 7:45 am and four phone calls later this remains down and no ETA is available.
We are seeing a SIP outage with Verizon since about 10:45am MDT - none of the DIDs we have provisioned through Verizon are ringing through - fast busy or number not in service recording. We have a ticket open with Verizon and they also have a master ticket, although we do not have that number. Their update page says the tickets are 'being worked'.... Chris On 04/18/2013 10:26 AM, Darren Schreiber wrote:
We have a bunch of clients on PacWest and all is working over here...
From: Josh Jacoby <josh@wholesalepbx.com <mailto:josh@wholesalepbx.com>> Date: Thursday, April 18, 2013 7:42 AM To: "outages@outages.org <mailto:outages@outages.org>" <outages@outages.org <mailto:outages@outages.org>> Subject: [outages] PacWest Telecom SIP Outage since 1 am PST
PacWest Telecom has an inbound outage that they say began at approximately 1 am Pacific time today. I reported the outage at 5:15 am and was told there was a hardware failure overnight and that I would be switched to a different machine.
7:45 am and four phone calls later this remains down and no ETA is available.
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
Verizon has fixed their SIP outage problem it appears. Our numbers are working again anyway. They are saying it was a DNS issue: /========================================================================= Verizon ticket resolved on April 18, 2013 20:08 GMT. Your ticket can be reopened if the problem still exists. If no problems are detected, your ticket will be Auto Closed at April 19, 2013 20:04 GMT. Ticket #:*2013041818111* Customer Ticket # or Description:** For Service ID:*3037577600* Resolve Category: *O-TRNSPORT* Resolve Description: *REPAIRED / RESET / RESEATED COMPONENT* Resolution Company Category: *VERIZON* Other Comments: *Resolve --- Please confirm and contact Verizon if the issue remains. Ticket will be closed in 24 hours if no call back from Customer. ** *Your ticket was cross-referenced to a higher-level outage ticket that impacted multiple customers as a result of a DNS issue. The issue was repaired as of 3:27pm ET, and a RFO/post-mortem will be compiled and made available to your Verizon account reprentative outside of this ticket. The master and all associated cross-referenced tickets will be autoclosed in 24 hours. If you are still experiencing service-affecting issues, please let us know prior to ticket closure. **//========================================================================= Chris /
We had some term issues with them until 11:30 am PST. They reported a genband issue. Regards, Owen On Apr 18, 2013, at 11:42, Chris Stone <cstone@axint.net> wrote:
We are seeing a SIP outage with Verizon since about 10:45am MDT - none of the DIDs we have provisioned through Verizon are ringing through - fast busy or number not in service recording. We have a ticket open with Verizon and they also have a master ticket, although we do not have that number. Their update page says the tickets are 'being worked'....
Chris
On 04/18/2013 10:26 AM, Darren Schreiber wrote:
We have a bunch of clients on PacWest and all is working over here…
From: Josh Jacoby <josh@wholesalepbx.com> Date: Thursday, April 18, 2013 7:42 AM To: "outages@outages.org" <outages@outages.org> Subject: [outages] PacWest Telecom SIP Outage since 1 am PST
PacWest Telecom has an inbound outage that they say began at approximately 1 am Pacific time today. I reported the outage at 5:15 am and was told there was a hardware failure overnight and that I would be switched to a different machine.
7:45 am and four phone calls later this remains down and no ETA is available.
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
The root cause has been identified on the Verizon network and described as: IP Voice networks are experiencing trouble with authoritative DNS servers responsible for domain name resolution Thanks, Theresa From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Chris Stone Sent: Thursday, April 18, 2013 11:43 AM To: outages@outages.org Subject: Re: [outages] PacWest Telecom SIP Outage since 1 am PST We are seeing a SIP outage with Verizon since about 10:45am MDT - none of the DIDs we have provisioned through Verizon are ringing through - fast busy or number not in service recording. We have a ticket open with Verizon and they also have a master ticket, although we do not have that number. Their update page says the tickets are 'being worked'.... Chris On 04/18/2013 10:26 AM, Darren Schreiber wrote: We have a bunch of clients on PacWest and all is working over here... From: Josh Jacoby <josh@wholesalepbx.com<mailto:josh@wholesalepbx.com>> Date: Thursday, April 18, 2013 7:42 AM To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>> Subject: [outages] PacWest Telecom SIP Outage since 1 am PST PacWest Telecom has an inbound outage that they say began at approximately 1 am Pacific time today. I reported the outage at 5:15 am and was told there was a hardware failure overnight and that I would be switched to a different machine. 7:45 am and four phone calls later this remains down and no ETA is available. _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2013.0.2904 / Virus Database: 3162/6241 - Release Date: 04/12/13
participants (5)
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Chris Stone -
Darren Schreiber -
Josh Jacoby -
Owen Roth -
Theresa Kammermeier