Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected. Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability. Coverage: https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana... -Rich Rich Lafferty rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
Ruhroh someone forgot to add a few 1110110011's to the provider line again eh ?😬 -- J. Hellenthal The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume.
On Apr 19, 2021, at 13:00, Rich Lafferty via Outages <outages@outages.org> wrote:
Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.
Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.
Coverage:
https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana...
-Rich
Rich Lafferty rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
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I feel kind of weird sending an update that just says “yep, still out”, but it’s uncommon for a national wireless carrier to have a multi-hour outage, so: Yep, still out. Further coverage as we approach the *eleventh* hour: https://www.cbc.ca/news/business/rogers-outage-1.5992954 Since this is consumer wireless there are no NOC updates etc. and Rogers has not been forthcoming with details. (One side element I find interesting: A lot of reporting has mentioned that the outage is most prevalent in [list of major Canadian cities] “according to downdetector.com”, but since DownDetector reflects absolute # of user reports, I suspect that is only saying that major cities have more people in them.) -Rich Rich Lafferty rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:
Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.
Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.
Coverage:
https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana...
-Rich
Rich Lafferty rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
In the last couple of days we've been in a moderate geomagnetic storm. They're known to disrupt communication systems, especially at higher latitudes. Although Rich's above article mentions the outage due to an update, it's another piece to the puzzle to watch while outages happen. You can view the current level here: https://www.swpc.noaa.gov/products/planetary-k-index On Mon, Apr 19, 2021 at 6:34 PM Rich Lafferty via Outages < outages@outages.org> wrote:
I feel kind of weird sending an update that just says “yep, still out”, but it’s uncommon for a national wireless carrier to have a multi-hour outage, so:
Yep, still out.
Further coverage as we approach the *eleventh* hour:
https://www.cbc.ca/news/business/rogers-outage-1.5992954
Since this is consumer wireless there are no NOC updates etc. and Rogers has not been forthcoming with details.
(One side element I find interesting: A lot of reporting has mentioned that the outage is most prevalent in [list of major Canadian cities] “according to downdetector.com”, but since DownDetector reflects absolute # of user reports, I suspect that is only saying that major cities have more people in them.)
-Rich
*Rich Lafferty* rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
<https://twitter.com/mendel> <https://twitter.com/mendel> <https://facebook.com/richlafferty> <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty> <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly> <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel> <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly> <https://github.com/wlonkly> <https://mendel.tumblr.com> <https://mendel.tumblr.com> On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:
Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.
Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.
Coverage:
https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana...
-Rich
*Rich Lafferty* rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
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Starting to see anecdotal recovery now in Vancouver, BC. On Mon., Apr. 19, 2021, 15:37 Rich Lafferty via Outages <outages@outages.org> wrote:
I feel kind of weird sending an update that just says “yep, still out”, but it’s uncommon for a national wireless carrier to have a multi-hour outage, so:
Yep, still out.
Further coverage as we approach the *eleventh* hour:
https://www.cbc.ca/news/business/rogers-outage-1.5992954
Since this is consumer wireless there are no NOC updates etc. and Rogers has not been forthcoming with details.
(One side element I find interesting: A lot of reporting has mentioned that the outage is most prevalent in [list of major Canadian cities] “according to downdetector.com”, but since DownDetector reflects absolute # of user reports, I suspect that is only saying that major cities have more people in them.)
-Rich
*Rich Lafferty* rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
<https://twitter.com/mendel> <https://twitter.com/mendel> <https://facebook.com/richlafferty> <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty> <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly> <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel> <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly> <https://github.com/wlonkly> <https://mendel.tumblr.com> <https://mendel.tumblr.com> On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:
Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.
Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.
Coverage:
https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana...
-Rich
*Rich Lafferty* rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
<https://twitter.com/mendel> <https://twitter.com/mendel> <https://facebook.com/richlafferty> <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty> <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly> <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel> <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly> <https://github.com/wlonkly> <https://mendel.tumblr.com> <https://mendel.tumblr.com>
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Seems to be a software upgrade gone bad https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chief-tec... Starting to see some recovery in Ontario outside of Toronto. Ottawa to east of Toronto, and Waterloo, Hamilton and London seem to have recovered as well as my one site in Calgary AB that I monitor. ---Mike On 4/19/2021 6:52 PM, Hugo Slabbert via Outages wrote:
Starting to see anecdotal recovery now in Vancouver, BC.
On Mon., Apr. 19, 2021, 15:37 Rich Lafferty via Outages <outages@outages.org <mailto:outages@outages.org>> wrote:
I feel kind of weird sending an update that just says “yep, still out”, but it’s uncommon for a national wireless carrier to have a multi-hour outage, so:
Yep, still out.
Further coverage as we approach the *eleventh* hour:
https://www.cbc.ca/news/business/rogers-outage-1.5992954 <https://www.cbc.ca/news/business/rogers-outage-1.5992954>
Since this is consumer wireless there are no NOC updates etc. and Rogers has not been forthcoming with details.
(One side element I find interesting: A lot of reporting has mentioned that the outage is most prevalent in [list of major Canadian cities] “according to downdetector.com <http://downdetector.com>”, but since DownDetector reflects absolute # of user reports, I suspect that is only saying that major cities have more people in them.)
-Rich
*Rich Lafferty* rich@lafferty.ca <mailto:rich@lafferty.ca> / 647-377-1165 Toronto, Canada http://www.lafferty.ca <http://www.lafferty.ca>
<https://twitter.com/mendel> <https://twitter.com/mendel> <https://facebook.com/richlafferty> <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty> <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly> <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel> <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly> <https://github.com/wlonkly> <https://mendel.tumblr.com> <https://mendel.tumblr.com> On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:
Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.
Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.
Coverage:
https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana... <https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html>
-Rich
*Rich Lafferty* rich@lafferty.ca <mailto:rich@lafferty.ca> / 647-377-1165 Toronto, Canada http://www.lafferty.ca <http://www.lafferty.ca>
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Rogers has called this “now restored for the vast majority of our customers” as of April 19 23:53 EDT (-0400). Total TTR was about 16 hours. CTO apology blames Ericsson: https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chief-tec... -Rich Rich Lafferty rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty <rich@lafferty.ca>, wrote:
Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.
Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.
Coverage:
https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-cana...
-Rich
Rich Lafferty rich@lafferty.ca / 647-377-1165 Toronto, Canada http://www.lafferty.ca
participants (5)
-
Hugo Slabbert -
J. Hellenthal -
mike tancsa -
Nick -
Rich Lafferty