Back up Monday at 3:20 Title: OneDrive web application issue User Impact: Users may have been unable to access the OneDrive web application located at https://onedrive.live.com. More info: Affected users may have encountered an error which stated, "Sorry, an error had occurred". While we were focused on remediation, users may have been able to access their files using the desktop or mobile clients as alternative methods. Final status: We've fully implemented our mitigation steps and have confirmed that impact is remediated. Start time: Sunday, December 17, 2017, at 3:36 PM UTC End time: Monday, December 18, 2017, at 3:20 AM UTC Frank From: Outages [mailto:outages-bounces@outages.org] On Behalf Of frnkblk--- via Outages Sent: Sunday, December 17, 2017 4:56 PM To: outages@outages.org Subject: [outages] Microsoft OneDrive down since Since Sunday 15:36 UTC. Updates here: https://portal.office.com/servicestatus Title: OneDrive web application issue User Impact: Users may be unable to access the OneDrive web application located at https://onedrive.live.com. More info: Affected users may encounter an error which states, "Sorry, an error has occurred". While we're focused on remediation, users may be able to access their files using the desktop or mobile clients as alternative methods. Current status: We're continuing to implement a configuration update to restore service. Start time: Sunday, December 17, 2017, at 3:36 PM UTC Next update by: Sunday, December 17, 2017, at 11:30 PM UTC Title: OneDrive web application issue User Impact: Users may be unable to access the OneDrive web application located at https://onedrive.live.com. More info: Affected users may encounter an error which states, "Sorry, an error has occurred". While we're focused on remediation, users may be able to access their files using the desktop or mobile clients as alternative methods. Current status: Restarting affected systems did not completely resolve the issue. We're implementing a configuration update to restore service. Start time: Sunday, December 17, 2017, at 3:36 PM UTC Next update by: Sunday, December 17, 2017, at 9:30 PM UTC Title: OneDrive web application issue User Impact: Users may be unable to access the OneDrive web application located at https://onedrive.live.com. More info: Affected users may encounter an error which states, "Sorry, an error has occurred". While we're focused on remediation, users may be able to access their files using the desktop or mobile clients as alternative methods. Current status: We're restarting affected systems to restore service. Start time: Sunday, December 17, 2017, at 3:36 PM UTC Next update by: Sunday, December 17, 2017, at 8:00 PM UTC Title: OneDrive web application issue User Impact: Users may be unable to access the OneDrive web application located at https://onedrive.live.com. More info: Affected users may encounter an error which states, "Sorry, an error has occurred". While we're focused on remediation, users may be able to access their files using the desktop or mobile clients as alternative methods. Current status: We're analyzing system logs to determine the source of the issue. Start time: Sunday, December 17, 2017, at 3:36 PM UTC Next update by: Sunday, December 17, 2017, at 7:00 PM UTC Title: OneDrive web application issue User Impact: Users may be unable to access the OneDrive web application located at https://onedrive.live.com. More info: Affected users may encounter an error which states, "Sorry, an error has occurred". While we're focused on remediation, users may be able to access their files using the desktop or mobile clients as alternative methods. Current status: We're investigating an issue with the OneDrive web application. We'll provide an update within 30 minutes. <javascript:void(0)> Show less