O1 Managed Modem Service down

Good morning, Started getting calls from end-users around 6am PDT complaining their dial-up service is not working. Appears to be affecting managed modems in Area Codes 530 & 916. Calls fail to "All Circuits are Busy". Calls to O1's main support number (888-444-1111) also fail to "All Circuits are Busy". Anyone from O1 around? -Robert

There's an escalation sheet on their website: https://docs.google.com/viewer?url=http%3A%2F%2Fwww.o1.com%2Fdocs%2Fwholesal e_peer_escalation_20130329.pdf Frank -----Original Message----- From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Robert Glover Sent: Saturday, June 01, 2013 9:38 AM To: outages@outages.org Subject: [outages] O1 Managed Modem Service down Good morning, Started getting calls from end-users around 6am PDT complaining their dial-up service is not working. Appears to be affecting managed modems in Area Codes 530 & 916. Calls fail to "All Circuits are Busy". Calls to O1's main support number (888-444-1111) also fail to "All Circuits are Busy". Anyone from O1 around? -Robert _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages

Frank / Robert, We have an OC-48 down in LATA 726 that carries our voice trunking into SCRMCA01. We are escalating it with the circuit provider. They were performing maintenance on this sonet path last night and something appears to have gone wrong. Thanks, Blaine Reeve VP Of Operations O1 Communications ________________________________________ From: Outages [outages-bounces@outages.org] on behalf of Frank Bulk [frnkblk@iname.com] Sent: Saturday, June 01, 2013 9:13 AM To: 'Robert Glover'; outages@outages.org Subject: Re: [outages] O1 Managed Modem Service down There's an escalation sheet on their website: https://docs.google.com/viewer?url=http%3A%2F%2Fwww.o1.com%2Fdocs%2Fwholesal e_peer_escalation_20130329.pdf Frank -----Original Message----- From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Robert Glover Sent: Saturday, June 01, 2013 9:38 AM To: outages@outages.org Subject: [outages] O1 Managed Modem Service down Good morning, Started getting calls from end-users around 6am PDT complaining their dial-up service is not working. Appears to be affecting managed modems in Area Codes 530 & 916. Calls fail to "All Circuits are Busy". Calls to O1's main support number (888-444-1111) also fail to "All Circuits are Busy". Anyone from O1 around? -Robert _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (3)
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Blaine Reeve
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Frank Bulk
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Robert Glover