I think SFDC is pretty transparent with this stuff on that status web page. In fact, sometime last year (I don't remember when), there was a degradation in email-to-case delivery (similar to what you are describing today) and it was reported on the Trust web page. -george From: outages-bounces@outages.org [mailto:outages-bounces@outages.org] On Behalf Of Kris Arthur Sent: Wednesday, February 22, 2012 4:48 PM To: frnkblk@iname.com; Outages@outages.org Subject: Re: [outages] Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? Yes, but that can't be "trusted". Trust me... at least not for these impairments where it is not a full outage. Kris Arthur From: Frank Bulk [mailto:frnkblk@iname.com] Sent: Wednesday, February 22, 2012 4:46 PM To: Kris Arthur; Outages@outages.org Subject: RE: Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? No current according to here: http://trust.salesforce.com/trust/status/ Frank From: outages-bounces@outages.org [mailto:outages-bounces@outages.org] On Behalf Of Kris Arthur Sent: Wednesday, February 22, 2012 4:33 PM To: Outages@outages.org Subject: [outages] Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This?

Right... they are transparent but when the official notice is 4 hours later than we report.... They are transparent but it took them a long-time... :) Kris Arthur IT Security Manager DirectBuy Corporate | www.DirectBuy.com<http://www.directbuy.com/> 8450 Broadway | Merrillville, IN 46410 m: 219.736.1100 | d: 219.791.2505 | c: 219.713.3124 | f: 708.887.1545 The Home Improvement & Furnishings Club with DIRECT INSIDER PRICES From: Daniel Wolf [mailto:da.wolf@neopost.com] Sent: Wednesday, February 22, 2012 7:04 PM To: George Sarlas; Kris Arthur; frnkblk@iname.com; Outages@outages.org Subject: RE: [outages] Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? There's a bunch of mentions of this problem on their website now. http://trust.salesforce.com/trust/status/ Daniel Wolf From: outages-bounces@outages.org [mailto:outages-bounces@outages.org] On Behalf Of George Sarlas Sent: Wednesday, February 22, 2012 4:52 PM To: Kris Arthur; frnkblk@iname.com; Outages@outages.org Subject: Re: [outages] Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? I think SFDC is pretty transparent with this stuff on that status web page. In fact, sometime last year (I don't remember when), there was a degradation in email-to-case delivery (similar to what you are describing today) and it was reported on the Trust web page. -george From: outages-bounces@outages.org<mailto:outages-bounces@outages.org> [mailto:outages-bounces@outages.org] On Behalf Of Kris Arthur Sent: Wednesday, February 22, 2012 4:48 PM To: frnkblk@iname.com<mailto:frnkblk@iname.com>; Outages@outages.org<mailto:Outages@outages.org> Subject: Re: [outages] Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? Yes, but that can't be "trusted". Trust me... at least not for these impairments where it is not a full outage. Kris Arthur From: Frank Bulk [mailto:frnkblk@iname.com] Sent: Wednesday, February 22, 2012 4:46 PM To: Kris Arthur; Outages@outages.org<mailto:Outages@outages.org> Subject: RE: Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? No current according to here: http://trust.salesforce.com/trust/status/ Frank From: outages-bounces@outages.org<mailto:outages-bounces@outages.org> [mailto:outages-bounces@outages.org] On Behalf Of Kris Arthur Sent: Wednesday, February 22, 2012 4:33 PM To: Outages@outages.org<mailto:Outages@outages.org> Subject: [outages] Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This? Salesforce - NA7 Cluster - Slow Email-to-Case Delivery (45-50 minutes delayed) - Anyone Else Seeing This?