We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson
Appears to be affecting data services as well. Just had a customer contact me with an outage of his sites on Windstream MPLS. Looked like prefixes were disappearing and being re-announced in BGP since about 6PM. -- Bradley Williams Field Network Engineer Finger Lakes Technologies Group Sent via mobile
On Nov 25, 2014, at 6:55 PM, "Jayson Navitsky via Outages <outages@outages.org>" <outages@outages.org> wrote:
We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread.
-Jayson <Part.002>
We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now. Amy Sass CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign Lync Service Manager 2530 DCL 1304 W. Springfield Ave. Urbana, IL 61801 (217)265-0531 From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Jayson Navitsky via Outages Sent: Tuesday, November 25, 2014 5:45 PM To: outages@outages.org Subject: [outages] Windstream - Voice We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson
Meant to send this to the list…. Joe From: Joe Adam Sent: Wednesday, November 26, 2014 9:09 AM To: 'Sass, Amy' Subject: RE: [outages] Windstream - Voice Windstream had a major outage in NYC with their upstream transport carrier Verizon. Verizon lost an OC48 rumored to contain around 8,600 PRI’s. We lost 12 PRI’s in our Long Island City office with service being restored Sunday afternoon. Monday, the same transport carrier lost a DS3 that took 5 of our PRI’s out of service. At 6 pm last night, we lost our entire MPLS from Windstream for about 45 minutes. As of this morning, everything is up and operational and stable. Joe From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Sass, Amy via Outages Sent: Tuesday, November 25, 2014 7:35 PM To: Jayson Navitsky; outages@outages.org<mailto:outages@outages.org> Subject: Re: [outages] Windstream - Voice We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now. Amy Sass CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign Lync Service Manager 2530 DCL 1304 W. Springfield Ave. Urbana, IL 61801 (217)265-0531 From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Jayson Navitsky via Outages Sent: Tuesday, November 25, 2014 5:45 PM To: outages@outages.org<mailto:outages@outages.org> Subject: [outages] Windstream - Voice We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson
There’s only 1600 T-1’s in an OC-48, so 8,600 PRIs is not possible. Frank From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Joe Adam via Outages Sent: Wednesday, November 26, 2014 8:09 AM To: outages@outages.org Subject: [outages] FW: Windstream - Voice Meant to send this to the list…. Joe From: Joe Adam Sent: Wednesday, November 26, 2014 9:09 AM To: 'Sass, Amy' Subject: RE: [outages] Windstream - Voice Windstream had a major outage in NYC with their upstream transport carrier Verizon. Verizon lost an OC48 rumored to contain around 8,600 PRI’s. We lost 12 PRI’s in our Long Island City office with service being restored Sunday afternoon. Monday, the same transport carrier lost a DS3 that took 5 of our PRI’s out of service. At 6 pm last night, we lost our entire MPLS from Windstream for about 45 minutes. As of this morning, everything is up and operational and stable. Joe From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Sass, Amy via Outages Sent: Tuesday, November 25, 2014 7:35 PM To: Jayson Navitsky; outages@outages.org <mailto:outages@outages.org> Subject: Re: [outages] Windstream - Voice We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now. Amy Sass CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign Lync Service Manager 2530 DCL 1304 W. Springfield Ave. Urbana, IL 61801 (217)265-0531 From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Jayson Navitsky via Outages Sent: Tuesday, November 25, 2014 5:45 PM To: outages@outages.org <mailto:outages@outages.org> Subject: [outages] Windstream - Voice We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson
That’s what I get for listening to my vendor….. Thanks for the clarification. Joe From: Frank Bulk [mailto:frnkblk@iname.com] Sent: Wednesday, November 26, 2014 9:26 AM To: Joe Adam; outages@outages.org Subject: RE: [outages] FW: Windstream - Voice There’s only 1600 T-1’s in an OC-48, so 8,600 PRIs is not possible. Frank From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Joe Adam via Outages Sent: Wednesday, November 26, 2014 8:09 AM To: outages@outages.org<mailto:outages@outages.org> Subject: [outages] FW: Windstream - Voice Meant to send this to the list…. Joe From: Joe Adam Sent: Wednesday, November 26, 2014 9:09 AM To: 'Sass, Amy' Subject: RE: [outages] Windstream - Voice Windstream had a major outage in NYC with their upstream transport carrier Verizon. Verizon lost an OC48 rumored to contain around 8,600 PRI’s. We lost 12 PRI’s in our Long Island City office with service being restored Sunday afternoon. Monday, the same transport carrier lost a DS3 that took 5 of our PRI’s out of service. At 6 pm last night, we lost our entire MPLS from Windstream for about 45 minutes. As of this morning, everything is up and operational and stable. Joe From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Sass, Amy via Outages Sent: Tuesday, November 25, 2014 7:35 PM To: Jayson Navitsky; outages@outages.org<mailto:outages@outages.org> Subject: Re: [outages] Windstream - Voice We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now. Amy Sass CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign Lync Service Manager 2530 DCL 1304 W. Springfield Ave. Urbana, IL 61801 (217)265-0531 From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Jayson Navitsky via Outages Sent: Tuesday, November 25, 2014 5:45 PM To: outages@outages.org<mailto:outages@outages.org> Subject: [outages] Windstream - Voice We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson
Compression, 10:1. And only 1 D-channel. :-) Happy Thanksgiving, all!!!!!! (disclaimer: if you don’t celebrate American Thanksgiving, please feel free to insert a warm, heartfelt good well wishing for the above). _____________ _______________________________ [http://www.phonefusion.com/wp-content/themes/phonefusion/images/logo.png] Michael R Self My PhoneFusion ONE number - 954.644.5000<tel://954.644.5000> (office/home/fax/mobile/SMS/VoIP) Disclaimer : If this email isn't for you, get rid of it. From: outages@outages.org <outages@outages.org><mailto:outages@outages.org> Reply: Frank Bulk <frnkblk@iname.com>><mailto:frnkblk@iname.com> Date: November 26, 2014 at 9:31:00 AM To: 'Joe Adam' <joe.adam@tunstall.com>><mailto:joe.adam@tunstall.com>, outages@outages.org <outages@outages.org>><mailto:outages@outages.org> Subject: Re: [outages] FW: Windstream - Voice There’s only 1600 T-1’s in an OC-48, so 8,600 PRIs is not possible. Frank From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Joe Adam via Outages Sent: Wednesday, November 26, 2014 8:09 AM To: outages@outages.org Subject: [outages] FW: Windstream - Voice Meant to send this to the list…. Joe From: Joe Adam Sent: Wednesday, November 26, 2014 9:09 AM To: 'Sass, Amy' Subject: RE: [outages] Windstream - Voice Windstream had a major outage in NYC with their upstream transport carrier Verizon. Verizon lost an OC48 rumored to contain around 8,600 PRI’s. We lost 12 PRI’s in our Long Island City office with service being restored Sunday afternoon. Monday, the same transport carrier lost a DS3 that took 5 of our PRI’s out of service. At 6 pm last night, we lost our entire MPLS from Windstream for about 45 minutes. As of this morning, everything is up and operational and stable. Joe From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Sass, Amy via Outages Sent: Tuesday, November 25, 2014 7:35 PM To: Jayson Navitsky; outages@outages.org<mailto:outages@outages.org> Subject: Re: [outages] Windstream - Voice We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now. Amy Sass CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign Lync Service Manager 2530 DCL 1304 W. Springfield Ave. Urbana, IL 61801 (217)265-0531 From: Outages [mailto:outages-bounces@outages.org] On Behalf Of Jayson Navitsky via Outages Sent: Tuesday, November 25, 2014 5:45 PM To: outages@outages.org<mailto:outages@outages.org> Subject: [outages] Windstream - Voice We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread. -Jayson _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
participants (6)
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Bradley Williams -
Frank Bulk -
Jayson Navitsky -
Joe Adam -
Michael R. Self -
Sass, Amy