Verizon Wireless HD calling outage
I work for a CLEC in Eagle River, WI. Starting around 4am this morning we started receiving complaints about VZW customers not being able to call our landline phone customers. In talking with VZW tech support they say that the issue is related to the HD calling feature, turning it off enables VZW customers to call us. The VZW tech I spoke with indicated that the problem is wide spread and he previously thought just related to calling 800 numbers from VZW cell phones. The tech said it may be up to 5 business days for the problem to get fixed (but hopefully that’s just the standard fix time they give when they don’t know what the problem is). In the meantime turning off HD calling fixes the issue. I’m not sure if widespread means just the County area, State or Nationwide but just FYI in case anyone else is running into this. Thank you, Nick Paul ChoiceTEL
We are seeing the same issue in Central Nebraska when dialing 800 numbers as a VZW customer. It seems to be fairly widespread. Thank you, SPENCER MILLER Bosselman Enterprises -----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Nick via Outages Sent: Monday, January 14, 2019 9:11 AM To: outages@outages.org Subject: [outages] Verizon Wireless HD calling outage This email is coming from outside of Bosselman. Be aware of fraud or malicious software and malicious websites. (Original message is below this line) --------------------------------------------------------------------- I work for a CLEC in Eagle River, WI. Starting around 4am this morning we started receiving complaints about VZW customers not being able to call our landline phone customers. In talking with VZW tech support they say that the issue is related to the HD calling feature, turning it off enables VZW customers to call us. The VZW tech I spoke with indicated that the problem is wide spread and he previously thought just related to calling 800 numbers from VZW cell phones. The tech said it may be up to 5 business days for the problem to get fixed (but hopefully that’s just the standard fix time they give when they don’t know what the problem is). In the meantime turning off HD calling fixes the issue. I’m not sure if widespread means just the County area, State or Nationwide but just FYI in case anyone else is running into this. Thank you, Nick Paul ChoiceTEL _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
What does that VZW customer with HD enabled get when calling -- no audio, busy, fast busy, or something else? Frank -----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Spencer Miller via Outages Sent: Monday, January 14, 2019 10:58 AM To: outages@outages.org Subject: Re: [outages] Verizon Wireless HD calling outage We are seeing the same issue in Central Nebraska when dialing 800 numbers as a VZW customer. It seems to be fairly widespread. Thank you, SPENCER MILLER Bosselman Enterprises -----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Nick via Outages Sent: Monday, January 14, 2019 9:11 AM To: outages@outages.org Subject: [outages] Verizon Wireless HD calling outage This email is coming from outside of Bosselman. Be aware of fraud or malicious software and malicious websites. (Original message is below this line) --------------------------------------------------------------------- I work for a CLEC in Eagle River, WI. Starting around 4am this morning we started receiving complaints about VZW customers not being able to call our landline phone customers. In talking with VZW tech support they say that the issue is related to the HD calling feature, turning it off enables VZW customers to call us. The VZW tech I spoke with indicated that the problem is wide spread and he previously thought just related to calling 800 numbers from VZW cell phones. The tech said it may be up to 5 business days for the problem to get fixed (but hopefully that’s just the standard fix time they give when they don’t know what the problem is). In the meantime turning off HD calling fixes the issue. I’m not sure if widespread means just the County area, State or Nationwide but just FYI in case anyone else is running into this. Thank you, Nick Paul ChoiceTEL _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
We're not seeing any issues with calls getting through (mid-South/East TN), but are seeing some weirdness with caller ID from Verizon numbers in some cases (+xxxxxxxxxx instead of "Wireless Caller" xxxxxxxxxx). Brian Ladd Customer Care Manager Voiceopia Communications On Mon, Jan 14, 2019 at 12:08 PM Frank Bulk via Outages <outages@outages.org> wrote:
What does that VZW customer with HD enabled get when calling -- no audio, busy, fast busy, or something else?
Frank
-----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Spencer Miller via Outages Sent: Monday, January 14, 2019 10:58 AM To: outages@outages.org Subject: Re: [outages] Verizon Wireless HD calling outage
We are seeing the same issue in Central Nebraska when dialing 800 numbers as a VZW customer. It seems to be fairly widespread.
Thank you,
SPENCER MILLER Bosselman Enterprises
-----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Nick via Outages Sent: Monday, January 14, 2019 9:11 AM To: outages@outages.org Subject: [outages] Verizon Wireless HD calling outage
This email is coming from outside of Bosselman. Be aware of fraud or malicious software and malicious websites.
(Original message is below this line) ---------------------------------------------------------------------
I work for a CLEC in Eagle River, WI. Starting around 4am this morning we started receiving complaints about VZW customers not being able to call our landline phone customers.
In talking with VZW tech support they say that the issue is related to the HD calling feature, turning it off enables VZW customers to call us.
The VZW tech I spoke with indicated that the problem is wide spread and he previously thought just related to calling 800 numbers from VZW cell phones. The tech said it may be up to 5 business days for the problem to get fixed (but hopefully that’s just the standard fix time they give when they don’t know what the problem is). In the meantime turning off HD calling fixes the issue.
I’m not sure if widespread means just the County area, State or Nationwide but just FYI in case anyone else is running into this.
Thank you,
Nick Paul ChoiceTEL
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
"welcome to Verizon wireless, your call cannot be completed as the called party is temporarily unavailable". The goes to another Verizon message saying the call can't be completed as dialed. I just confirmed from northwest Ohio calling Comcast support 8009346489 gives me the error with hd/advanced features on but competes with it off. On Mon, Jan 14, 2019, 12:07 PM Frank Bulk <frnkblk@iname.com wrote:
What does that VZW customer with HD enabled get when calling -- no audio, busy, fast busy, or something else?
Frank
-----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Spencer Miller via Outages Sent: Monday, January 14, 2019 10:58 AM To: outages@outages.org Subject: Re: [outages] Verizon Wireless HD calling outage
We are seeing the same issue in Central Nebraska when dialing 800 numbers as a VZW customer. It seems to be fairly widespread.
Thank you,
SPENCER MILLER Bosselman Enterprises
-----Original Message----- From: Outages <outages-bounces@outages.org> On Behalf Of Nick via Outages Sent: Monday, January 14, 2019 9:11 AM To: outages@outages.org Subject: [outages] Verizon Wireless HD calling outage
This email is coming from outside of Bosselman. Be aware of fraud or malicious software and malicious websites.
(Original message is below this line) ---------------------------------------------------------------------
I work for a CLEC in Eagle River, WI. Starting around 4am this morning we started receiving complaints about VZW customers not being able to call our landline phone customers.
In talking with VZW tech support they say that the issue is related to the HD calling feature, turning it off enables VZW customers to call us.
The VZW tech I spoke with indicated that the problem is wide spread and he previously thought just related to calling 800 numbers from VZW cell phones. The tech said it may be up to 5 business days for the problem to get fixed (but hopefully that’s just the standard fix time they give when they don’t know what the problem is). In the meantime turning off HD calling fixes the issue.
I’m not sure if widespread means just the County area, State or Nationwide but just FYI in case anyone else is running into this.
Thank you,
Nick Paul ChoiceTEL
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages _______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
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participants (5)
-
Brian Ladd -
Frank Bulk -
Mitch Patterson -
outages＠choicetel.net -
Spencer Miller