December 2009 - Outages - Outages Lists

Any issues with Verizon Business in DFW Area (Alter.net)]
by virendra rode 31 Dec '09

31 Dec '09

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 forwarded from outages-discussion list..... regards, /virendra - -------- Original Message -------- Subject: [Outages-discussion] Any issues with Verizon Business in DFW Area (Alter.net) Date: Wed, 30 Dec 2009 20:48:02 -0600 From: Medeiros, Brian <bmedeiros(a)ramp.com> To: <outages-discussion(a)outages.org> Many people in th eNew England area having problem hitting customers on Alter.net in the dfw area. Anyone else seeing this? -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFLPLX2pbZvCIJx1bcRAoN1AJ4hszb/4J5owgoUPEOXhfUETkiRSwCdEQFM pie7al/Nz+U4DtD59bSq8b4= =acg+ -----END PGP SIGNATURE----- _______________________________________________ Outages-discussion mailing list Outages-discussion(a)outages.org https://puck.nether.net/mailman/listinfo/outages-discussion

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ultradns issues? unable to resolve amazon.com
by dl 23 Dec '09

23 Dec '09

Seeing problems trying to reach amazon.com. Looks like the ultradns name servers aren't responding? at least from here, and other external dns servers I query can't seem to resolve amazon either. Friend of mine still has some of their DNS in cache, and hardcoding dns in my hosts file allows me to hit Amazon without any issue. I was surfing fine until my DNS flushed and couldn't re-resolve. Anyone else seeing anything fun? Looks like they might be coming back online - my trace is actually making it to them now, sort of. - DL Host Loss% Snt Last Avg Best Wrst StDev 1. 192.168.0.1 0.0% 40 0.5 0.5 0.4 0.6 0.0 2. *censored* 0.0% 40 7.4 8.7 6.6 26.0 3.7 3. *censored* 0.0% 40 5.3 5.8 4.6 9.8 1.0 4. ge-6-11-440.car2.Seattle1.Level3.net 0.0% 39 20.0 31.0 5.6 209.0 57.9 5. ae-32-52.ebr2.Seattle1.Level3.net 0.0% 39 7.3 12.0 5.1 35.3 6.1 6. ae-1-100.ebr1.Seattle1.Level3.net 2.6% 39 6.4 12.7 5.8 27.6 5.4 7. ae-7.ebr2.SanJose1.Level3.net 5.1% 39 27.3 29.0 22.4 54.4 5.9 8. ae-72-72.csw2.SanJose1.Level3.net 0.0% 39 33.1 30.1 23.0 80.4 9.2 9. ae-2-79.edge1.SanJose3.Level3.net 12.8% 39 24.1 29.9 22.8 92.1 17.0 10. 4.68.111.162 0.0% 39 24.5 47.8 23.5 431.2 80.4 11. te3-1-10G.ar1.PAO2.gblx.net 0.0% 39 26.3 30.2 24.9 148.0 20.8 12. 64.209.106.2 84.2% 39 40.5 31.5 27.6 40.5 4.5 13. ??? 14. 204.69.234.1 97.4% 39 52.2 52.2 52.2 52.2 0.0

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outages Digest, Vol 19, Issue 12
by Parenteau, Bill 23 Dec '09

23 Dec '09

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FW: RIM issue?
by Frank Bulk 23 Dec '09

23 Dec '09

>From a third-party list... -----Original Message----- Sent: Tuesday, December 22, 2009 9:07 PM Subject: Alert - Computing/Networking System Disruption ** THIS MESSAGE IS AN ALERT ** As of 9:30 PM on Tuesday December 22nd, an outage of the RIM (Research In Motion) service is affecting the transmission of email to Blackberry devices on campus. People using Blackberry devices may experience difficulty sending and receiving messages. The cause and duration of the service disruption are unknown at this time. This alert will be updated as additional information becomes available. Contact Information Web Posting Information Posted on: 12/22/09

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Re: [outages] Blackberry Email Troubles?
by jlsparks＠gmail.com 23 Dec '09

23 Dec '09

Agreed. BIS consumers can set up one carrier.blackberry.net account, which is pushed like BES, without the IT policy and without the ability to set up that account as an Exchange account. The problem for BIS users who work for small companies that can't justify internal BES, and elect to not pay an extra $15 per month per device to the carrier in addition to approx $15 per month per device for a hosted BES (10 users = additional $300 per month), is they are reliant on BIS polling and pushing every 15, per RIM's KBs and my experience. So you end up in a situation where you're forwarding work addresses to blackberry.net addresses, essentially spoofing the "from" line, and getting true push that way. Of course, if BIS crashes every 5 days you're stuck. ~jason ------Original Message------ From: Jay R. Ashworth Sender: outages-bounces(a)outages.org To: outages Subject: Re: [outages] Blackberry Email Troubles? Sent: Dec 23, 2009 1:29 PM ----- "Michael Schuler" <mike_schuler(a)me.com> wrote: > I have not bothered to keep up on BIS services as it's of no use to > the company I work for. > But, if IMAPIDLE is all you need to call something push, then by all > means call BIS a push service. What we have here is a failure to listen. Each carrier will assign you one (or more) "native" BIS mailboxes, within the blackberry.net domain, and attach them to your phone. Mail sent to those mailboxes will be delivered by the same "true push" protocol used on BES setups, as that's what BIS really is: it's a big-ass BES cluster. BIS customers can also configure IMAP pickup from off-net mailboxes, and I don't know whether that's proxied by BIS and pushed to the phone, or polled directly, cause we don't use that. That may or may not support IMAP IDLE. Cheers, -- jra -- Jay R. Ashworth Baylink jra(a)baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Start a man a fire, and he'll be warm all night. Set a man on fire, and he'll be warm for the rest of his life. _______________________________________________ outages mailing list outages(a)outages.org https://puck.nether.net/mailman/listinfo/outages Sent from my Verizon Wireless BlackBerry

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Re: [outages] Blackberry Email Troubles?
by Michael Schuler 23 Dec '09

23 Dec '09

You've obviously had more experience with BIS services than I. So, I'll default to you on that. I did use Sprint's BIS service 2 years ago for a very short time. I had the option of specifying a check time of no less that 15 minutes. I have not bothered to keep up on BIS services as it's of no use to the company I work for. But, if IMAPIDLE is all you need to call something push, then by all means call BIS a push service. However it lacks a lot of the sync features and control that we get from our BES environment. All of which you stated previously (Calendar and Contacts) along with a whole slew of logging and management features that we get from having our devices managed by a BES environment. Message delivery time may be exactly the same. One may be slower depending on a whole slew of factors outside of the device itself. If you experience a service quality above what blackberry has in their KB articles. I would think that you are experiencing the upside of the BIS service. But I wouldn't expect RIM to jump if you were experiencing delays of up to 15+ minutes. I know from talking with RIM that they even expect a delay of up to 10 minutes from email server to device to be acceptable because of the different variables that can impact the delivery. But, when I call them and tell them a group of users in an area are experiencing delays and I'm not seeing significant out of coverage messages in the log files. They're quick to get me an answer as to who, what, where and why. At the end of the day it's more about what is the preference for the Business. If all you need is email then I would say BIS is plenty good enough. Service response time may be completely the same from the user perception of it. On Monday, December 21, 2009, at 10:45AM, "Jay R. Ashworth" <jra(a)baylink.com> wrote: >He's only correct for BIS accounts that are set up to *poll* external >mail servers at all. > >For accounts on the BIS itself, ie "@vzw.blackberry.net", it's true push, >and for several reasons, that's the only way I configure my users. > >Cheers, >-- jra > >----- jlsparks(a)gmail.com wrote: > >> Actually he's correct. If you'll take a look at the BIS product docs >> at blackberry.com you will see that BIS-E does indeed poll >> non-preferred mail servers every 15 minutes. If mail is found, another >> poll is conducted 3 minutes later. This continues until no mail is >> found on the server, at which point the polling timer resets to 15 >> minutes. Of course, gmail, blackberry.net and other preferred >> providers act as true push (like BES), but pure BIS on a non-preferred >> mail server has a 15 minute poll. >> Best >> Jason >> ------Original Message------ >> From: Jay R. Ashworth >> Sender: outages-bounces(a)outages.org >> To: outages >> Subject: Re: [outages] Blackberry Email Troubles? >> Sent: Dec 21, 2009 10:04 AM >> >> ----- "Michael Schuler" <mike_schuler(a)me.com> wrote: >> > Blackberries route all BES data over Rim's network and has a >> > connection to your internal BES server(s). The major difference is >> > that BES offers >> > a much lower response time (push) and ability to sync Calendar and >> > Contacts as opposed to the BIS service which I was under the >> > impression was just a 15minute pop/imap refresh. >> >> You've been misinformed. :-) >> >> BIS email is instant-push, just like BES: my average delay is about 4 >> seconds. >> >> You don't get calendar and contact sync, though; they have to have >> *some* >> way to sell BES server besides remote wipe (which you also don't >> get). >> >> Cheers, >> -- jra >> >> -- >> Jay R. Ashworth Baylink >> jra(a)baylink.com >> Designer The Things I Think >> RFC 2100 >> Ashworth & Associates http://baylink.pitas.com >> '87 e24 >> St Petersburg FL USA http://photo.imageinc.us +1 727 >> 647 1274 >> >> Start a man a fire, and he'll be warm all night. >> Set a man on fire, and he'll be warm for the rest of his life. >> _______________________________________________ >> outages mailing list >> outages(a)outages.org >> https://puck.nether.net/mailman/listinfo/outages >> >> >> Sent from my Verizon Wireless BlackBerry > >-- >Jay R. Ashworth Baylink jra(a)baylink.com >Designer The Things I Think RFC 2100 >Ashworth & Associates http://baylink.pitas.com '87 e24 >St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 > > Start a man a fire, and he'll be warm all night. > Set a man on fire, and he'll be warm for the rest of his life. >_______________________________________________ >outages mailing list >outages(a)outages.org >https://puck.nether.net/mailman/listinfo/outages > >

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[ADMIN] Blackberry Email Troubles?
by virendra rode 22 Dec '09

22 Dec '09

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, Since this topic has moved to post outages status, can we please move this thread to 'outages-discussion' list. Thanks for listening. regards, /virendra -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFLMOyqpbZvCIJx1bcRAoFEAKDIsUW1IuWhRe/GvxO/x9j/FgnWCQCeOUx+ w5Usjs2Bxfu/TbIxA7C7h7I= =CvbW -----END PGP SIGNATURE-----

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Re: [outages] Blackberry Email Troubles?
by jlsparks＠gmail.com 21 Dec '09

21 Dec '09

Actually he's correct. If you'll take a look at the BIS product docs at blackberry.com you will see that BIS-E does indeed poll non-preferred mail servers every 15 minutes. If mail is found, another poll is conducted 3 minutes later. This continues until no mail is found on the server, at which point the polling timer resets to 15 minutes. Of course, gmail, blackberry.net and other preferred providers act as true push (like BES), but pure BIS on a non-preferred mail server has a 15 minute poll. Best Jason ------Original Message------ From: Jay R. Ashworth Sender: outages-bounces(a)outages.org To: outages Subject: Re: [outages] Blackberry Email Troubles? Sent: Dec 21, 2009 10:04 AM ----- "Michael Schuler" <mike_schuler(a)me.com> wrote: > Blackberries route all BES data over Rim's network and has a > connection to your internal BES server(s). The major difference is > that BES offers > a much lower response time (push) and ability to sync Calendar and > Contacts as opposed to the BIS service which I was under the > impression was just a 15minute pop/imap refresh. You've been misinformed. :-) BIS email is instant-push, just like BES: my average delay is about 4 seconds. You don't get calendar and contact sync, though; they have to have *some* way to sell BES server besides remote wipe (which you also don't get). Cheers, -- jra -- Jay R. Ashworth Baylink jra(a)baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Start a man a fire, and he'll be warm all night. Set a man on fire, and he'll be warm for the rest of his life. _______________________________________________ outages mailing list outages(a)outages.org https://puck.nether.net/mailman/listinfo/outages Sent from my Verizon Wireless BlackBerry

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Blackberry Email Troubles?
by Richey 21 Dec '09

21 Dec '09

I've had a couple of calls from customers asking if we are down (our email servers) or if it's Blackberry that's down. I've sent a few test messages and they do not come to my BB but they do come to my desktop. The people who have called are on Verizon and are in the Chattanooga, TN market. Richey

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WorldNIC Name Servers not serving
by Michael K. Smith 19 Dec '09

19 Dec '09

Hello All: It appears that, at the very least, ns55.worldnic.com and ns56.worldnic.com are not serving records, and haven¹t been since at least 3:30 PDT (GMT 7). As an example: mksmith$ dig @ns55.worldnic.com www.magnoliacoop.org ; <<>> DiG 9.6.0-APPLE-P2 <<>> @ns55.worldnic.com www.magnoliacoop.org ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 55159 ;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; WARNING: recursion requested but not available ;; QUESTION SECTION: ;www.magnoliacoop.org. IN A ;; Query time: 116 msec ;; SERVER: 205.178.190.28#53(205.178.190.28) ;; WHEN: Sat Dec 19 17:11:19 2009 ;; MSG SIZE rcvd: 38 Regards, Mike

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